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Italian Speaking Customer Advisor For Telecom Company
6 ore fa
Mercier Consultancy MD is excited to present an opportunity for an Italian Speaking Customer Advisor for a leading Telecom Company' located in Greece This is an excellent chance to work in a vibrant environment while providing exceptional service to Italian-speaking customers. If you have a knack for communication and a passion for telecom services' we would love to have you on our team Key Responsibilities - Deliver outstanding customer support to Italian-speaking clients through various channels including phone' email' and chat. - Assist customers with inquiries related to telecom services' billing' troubleshooting' and account management. - Address customer complaints and resolve issues in a timely manner to ensure a positive experience. - Document customer interactions accurately in our CRM system to maintain detailed records. - Collaborate with other departments to ensure smooth operations and enhance customer satisfaction. - Stay informed about the latest telecom products and services to provide knowledgeable support. Requirements - Fluency in Italian (both written and spoken) is essential, knowledge of English is advantageous. - Experience in customer service' particularly in the telecom sector' is highly preferred. - Strong communication and interpersonal skills to effectively engage with customers. - Excellent problem-solving skills with a customer-centric approach. - Familiarity with CRM systems and customer support tools. - A desire to work in a fast-paced environment and adapt to changing situations. - A genuine interest in telecommunications and a commitment to providing high-quality service. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More
