Front Office Manager M/F

ABOUT US Founded in 2007 by childhood friends Olivier Bon, Pierre-Charles Cros, and Romée De Goriainoff, and joined by Xavier Padovani in 2010, Experimental has redefined the codes of hospitality by offering a unique experience of contemporary elegance and warmth to a discerning international clientele. Renowned for bringing the cocktail bar culture to Paris, the group now operates cocktail bars, wine bars, restaurants, and, since 2015, hotels. Over the years, its destinations have expanded from major European capitals such as Paris, London, and Rome to more seasonal locations like Ibiza and Menorca in the summer, or Verbier and Val d’Isère in the winter. The group also has properties in Venice, New York, Biarritz, and the Cotswolds. Experimental service philosophy is built around three core principles: the quality of the products, the precision of the service, and the genuine warmth of our welcome. ABOUT EXPERIMENTAL ROMA Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental group. Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian. The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome. Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene. ABOUT THE JOB Reporting to the General Manager, you oversee the daily operations of the Front Office (Reception, Concierge, and Reservations) and are responsible for ensuring a seamless and memorable guest experience throughout their stay. As a true ambassador of Experimental, you embody the brand’s standards of excellence and contribute to guest satisfaction, and overall service quality. In this role, you will be responsible for: Operational Supervision Oversee the smooth daily running of all Front Office operations, in close collaboration with the General Manager and F&B Manager. Ensure effective communication between all hotel departments and external partners, including the outsourced housekeeping service. Welcome guests warmly, anticipate their needs, and ensure a personalized, memorable experience. Represent the hotel and the Experimental spirit through exceptional service, discretion, and professionalism. Guarantee compliance with health, safety, and operational standards. Guest Experience & Relations Ensure all services meet the brand’s standards of quality and consistency. Handle guest feedback and complaints with tact, empathy, and efficiency. Monitor guest reviews across platforms, analyze results, and implement improvement actions. Foster guest loyalty and contribute to the reputation and visibility of the property. Financial & Administrative Management Optimize the operational efficiency and cost management of the Front Office. Support the GM and Revenue team in monitoring key performance indicators (occupancy, ADR, RevPAR, upselling, etc.). Supervise ordering, inventories, and supplier relationships related to your departments. Team Leadership & Human Ressources Recruit, train, and develop Front Office team members to maintain high service standards. Organize schedules according to business needs and seasonality. Promote a positive and motivating work environment that encourages engagement and long-term retention. Cross-Department Collaboration Work closely with the Commercial and Marketing teams to support the hotel’s revenue and guest experience strategy. Coordinate with outsourced service providers (especially housekeeping) to ensure operational excellence and service continuity. ABOUT YOU You are a passionate hospitality professional with a natural sense of service and attention to detail. You thrive in dynamic environments and know how to create a warm, welcoming atmosphere for both guests and teams. You lead by example, combining operational excellence with genuine human connection. You have proven experience in Front Office operations within a high-end hotel environment. You are recognized for your leadership, communication skills, and sense of initiative. You know how to balance guest satisfaction with operational efficiency. You are fluent in English and Italian (French is a plus). Live the Experimental Experience Throughout your journey with us, you’ll be immersed in a stimulating and innovative environment. You’ll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts. Whether it’s your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets. Here’s what we offer: Training and career development opportunities. Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more. Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).