F&B Manager

Casa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting a F&B Manager. Reporting to the General Manager, the F&B Manager will be in charge of both F&B and Culinary departments. This position supports the smooth running of daily F&B operations across the restaurant, room service, events, and culinary teams. It combines hands-on involvement with team coordination, guest experience, and operational standards. We’re looking for someone collaborative, with a strong sense of responsibility and a drive to make a meaningful impact through their work. About us Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. What you’ll do Manage daily operations of the all-day-dining restaurant, room service, events and culinary teams. Monitoring guest satisfaction and train associates to deliver a high-quality experience to our guests. Oversee all aspects of team management, including recruitment, training, performance management. Ensure application and compliance with company standards and procedures. Ensure application and compliance all applicable food and beverage laws and regulations. Assist in tracking F&B costs and revenues and support the team in meeting financial goals. CORE WORK ACTIVITIES Leading Food and Beverage Team Oversees all culinary, restaurant, beverage and room service operations. Supervises and manages employees. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Demonstrates honesty/integrity and leads by example. Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals Sets clear expectations with the employees and team leaders and recognize success Ensuring Exceptional Customer Service Understands the brand's service culture and implement brand and company standards accordingly. Monitor and action on guest satisfaction surveys and reviews ensuring quality goals are met. Drives alignment of all employees, team leaders and managers to the brand's service culture. Takes ownership of a guest complaint/problem until it is resolved. Ensure services are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, training, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Accounting and Purchasing Ensure accurate tracking and reconciliation of F&B costs by overseeing inventory management, daily revenue reports, and cost control measures in alignment with hotel accounting standards. Support procurement processes for food, beverages, and supplies, including vendor selection, purchase order approvals, ensuring compliance to company standards and cost-efficiency. Collaborate with Finance and Purchasing departments to maintain budget compliance, monitor expenditure trends, and support monthly financial reporting and forecasting for the F&B division. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates by conducting performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Deliver discipline, brand and company trainings and ensure compliance with company mandatory trainings. Oversees and coordinates the recruitment process to ensure timely and effective staffing across all departments based on operational needs and workforce planning. Coordinate requests and scheduling of casual staff Additional Responsibilities Ensure associates stays informed and updated on department and hotel information, events, performance etc. Drives effective departmental and hotel level communication Ensure cooperation across departments Act as a Brand Ambassador inspiring associates to live our culture Participate to companywide activities and ensure departments’ involvement What you’ll need: Experience managing daily F&B operations in upscale or luxury hospitality. Ability to lead and support teams across restaurant, room service, and events. Proven ability to motivate, coach, and engage teams to deliver high performance and service excellence. Strong understanding of inventory, cost control, and basic budgeting. Experience in purchasing and supplier coordination. Strong guest service orientation with attention to detail. Comfortable working cross-functionally and supporting departmental goals. Languages skills Must be fluent in Italian and English languages. What we offer: Become part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. Discounts for your friends and family. 5euros breakfast when staying at any of our European hotels. Performance and Recognition programs. Wellness and sustainability initiatives. Explore our very big world As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. You’re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.