Customer Care Coordinator

2 settimane fa

Agrigento, Provincia di Agrigento, Italia AGCO A tempo pieno

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution. The Customer Care Coordinator is responsible for supporting AGCO's dealer network by responding to inquiries and resolving order-related issues through multiple channels (chatbot' email' phone) within defined service levels. The role requires close collaboration with internal departments such as Logistics' Shipping' and Sales to ensure high-quality service delivery and dealer satisfaction. The position may require extended hours and occasional travel to support peak periods and for training purposes. Your Impact: - Respond to dealer inquiries via phone' email' and chatbot within target times using Salesforce' serving as a liaison to internal departments for service requests. - Monitor and follow up on back-orders' ensure proper stock allocation' perform manual order checks and allocations in OASIS' and proactively manage VOR (Vehicle Off Road) escalations. - Work with Logistics and Shipping to resolve freight issues' support the returns and claims process (including collections and REMAN parts)' and manage supplier invoicing. - Maintain dealer account data' support manual order entry and status updates for the AGCO Braganza factory' and archive export invoices for audit compliance with Italian legal requirements. - Provide support during the Harvest Program and extended service hours during peak periods' ensuring continuous compliance with internal policies' controls' and service standards. Your Experience and Qualifications: - Bachelor's degree in a relevant field. - 2-3 years relevant experience in Customer/Dealership Support/Order Management - Fluency in Italian is required. - Fluency in Polish and/or German is a plus. Experience with Salesforce and/or OASIS is preferred. - Possess excellent communication and organizational skills' with resilience' adaptability' and a collaborative' empathetic mindset to thrive in dynamic and fast-paced environments. Your Benefits: - Attractive' fair remuneration including participation in our bonus scheme and reimbursement of commuting expenses - Cafeteria system with additional elements you can pick from Balance of work' family' and free time due to flexible working opportunity and the possibility of hybrid/remote work including home office monetary allowance - Private health insurance' dental services' and compensation for the purchase of computer monitor glasses - Employee Assistance Program including professional counselling' webinars' sports challenges' and newsletters - Development opportunities including monthly trainings held by the local training team and teacher guided language classes Your Workplace: AGCO Shared Service Center (SSC) is located at Office Garden in the 11th district' in one of the most dynamically developing areas of Budapest providing global support to all AGCO global factories and sites in Finance' HR' IT' Purchasing' Customer Experience and Engineering functions. The office is easily accessible by car and public transportation. Restaurants' cafés' and a shopping center are also located around the office. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts' we are committed to building a team that includes a variety of experiences' backgrounds' cultures' and perspectives. Join us as we bring agriculture into the future and apply now

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