Customer Service

ABOUT TOSCA Tosca is a global leader in reusable packaging and pooling solutions that service the supply chain end to end. Re-use is the key word as Tosca facilitates moving away from single use packaging towards a circular model of reusable packaging with its robust portfolio of plastic containers, pallets, bins, crates and more. We focus on optimizing the flow of perishables, eliminating waste at every turn – product, packaging, labor and transportation waste. Our reusable plastic products improve the quality of product delivered, create more efficient supply chains, and are more sustainable than single-use packaging. To strengthen our Customer Service-department at our office in Agrate Brianza (Italy), we are currently recruiting an enthusiastic Customer Service & Asset Specialist. This role will ensure a seamless customer experience through effective onboarding, order-to-invoice management, and ongoing support. Based in Agrate Brianza (Lombardy) , you will be closely working with internal departments to address customer needs, contributing to quality and continuous improvement among our processes. Responsibilities Customer Relationship Management & Support Act as the primary point of contact for customers in Italy, ensuring prompt and professional support. Manage the customer onboarding process, providing seamless and high-quality experience to build long-term relationships. Serve as the liaison between customers and internal departments, ensuring clear communication and timely issue resolution. Support customers in reporting and resolving quality issues, working closely with the Quality Department until full resolution. Contribute to monthly customer review meetings, providing insights and recommendations for continuous improvement. Order & Asset Management Ensure a smooth and accurate order-to-invoice process, translating customer needs into operational workflows through constant coordination with relevant teams. Oversee and manage customer stock audits, including evaluation, communication, finalization, and follow-up actions. Monitor customer declarations and transactions, promptly addressing any discrepancies or concerns. Data & Process Administration Maintain and update customer master data, ensuring accuracy and compliance with company policies. Track and manage asset-related records, ensuring all documentation is up to date and aligned with operational requirements. Support process improvements to enhance efficiency in customer service, order management, and asset tracking. Education and Experience You have a bachelor’s degree or High school diploma or acquired equivalent knowledge through experience in a Customer Support position. Motivation and ability to learn is more important than years of experience. Skills and Competences You work efficiently and communicate professionally with customers as well as within a cross-functional and team-based environment Your way of working is characterized by accuracy, precision and focus. You are able to work under pressure and can work independently and in a structured manner. You have a very good command of written and spoken Italian and a solid command in English. You know your way around MS Office. Training-on-the job will be provided for our internal software. You are customer oriented and an enthusiastic team player, ensuring operational excellence while fostering strong customer relationships. Our Offer We continuously invest in your personal and professional development through our training & coaching programs. You will join a dynamic and fast growing company that is part of a strong international group. We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels. Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you We value diversity and equal opportunity. Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.