Director of Butlers

Director of Butlers for beautiful Carribbean resort - relocation opportunituy Position Title: Director of Butlers Salary: Highly competitive, plus accommodation and travel Department: Rooms Division / Guest Experience Reports to: Resort Manager / General Manager Team Size: 35 Butlers (large European-style operation) Environment: True luxury resort setting over 100 acres , servicing villas, suites, and residences Role Overview: We are seeking a top-tier Director of Butlers to lead and elevate a large-scale, European-style butler operation within a true luxury resort environment. This is a hands-on, highly visible leadership role requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to reset, standardise, and elevate service at scale . The successful candidate will set uncompromising standards for anticipatory service, presence, grooming, posture, language, and consistency , ensuring the butler experience aligns with Forbes / LQA / Michelin-level expectations . Key Responsibilities: Lead the butler operation end-to-end across villas, suites and residences, ensuring flawless consistency and delivery. Elevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in-room service sequences, and anticipatory service. Drive a culture reset where required—setting expectations, addressing underperformance, and restoring pride in the function. Maintain high guest visibility : present in the operation, leading by example, not desk-bound. Coach and develop the team through daily floor presence, observation, feedback and structured training. Establish clear SOPs and service playbooks in line with ultra-luxury benchmarks (Forbes, LQA and equivalent). Partner closely with Resort Leadership and Heads of Department to ensure seamless cross-functional delivery. Manage performance, scheduling, succession planning, and talent development across a large, mixed-tenure team. Ensure exceptional guest handling for UHNW and American luxury guests , with calm authority and discretion. Maintain service recovery excellence and proactive guest experience management without drifting into “guest relations only.” Key Requirements (Non-Negotiable) Proven Director / Head of Butlers experience in ultra-luxury resorts or palaces (Aman, Cheval Blanc, Raffles, Rosewood, Peninsula, Dorchester Collection, One&Only or equivalent). Demonstrated leadership of high-performance teams across villas, suites, and residences. Strong grounding in International and European luxury service standards , with confidence managing UHNW and American luxury guests . Personally experienced in high-level butler service (not purely guest relations). Track record in culture reset and standards enforcement: grooming, language, posture, anticipation. Comfortable managing long-tenured teams and underperformance without disruption. High guest visibility; not desk-bound. What We Will Not Consider Guest Relations–only profiles or current Guest Manager profiles Cruise-ship butler backgrounds Candidates without International and European luxury training Corporate or policy-heavy operators lacking floor presence and luxury service instinct Role Mandate (Success Measures) Elevated service standards and consistency across the entire butler team A clear operating rhythm: daily floor leadership, coaching, and accountability Alignment with Forbes / LQA / Michelin-level expectations Strong partnership with Resort Management as a trusted senior leader Candidate Profile & Search Notes Open to International and European or international candidates with the right pedigree. Only discreet, currently employed, top-tier candidates should be presented.