Donors loyalty and development Assistant
3 settimane fa
Settore: Fundraising & Communication
Area: Individual & Middle Donors
Sede di lavoro: Roma (+ trasferte nazionali)
Tipologia di contratto: (18 mesi)
Inizio collaborazione: inizio luglio
Scadenza: 02/06/2024
- Scopo generale della posizione:
La figura si occupa del donor care, gestendo le attività di raccolta fondi finalizzate allo sviluppo e all'incremento dei donatori regolari, una tantum, buyers e middle.
- Attività e responsabilità:
- Gestione del servizio di donor care tramite email e telefono;
- Gestione e ritiro delle spedizioni Poste Italiane;
- Gestione degli ringraziamenti settimanali tramite fornitore esterno, pianificando i contatti con i donatori e la preparazione dei materiali;
- Monitoraggio regolare delle donazioni e delle campagne di raccolta fondi;
- Elaborazione dettagliata delle donazioni;
- Supporto alla produzione di materiali CRM;
- Gestione e controllo dei materiali donor care in magazzino, segnalando necessità di rifornimento;
- Collaborazione con il responsabile dell'unità di sviluppo donatori nell'invio delle comunicazioni ai middle donors;
- Gestione dei ringraziamenti per i middle donors;
- Supporto al responsabile dell'unità di sviluppo donatori nella gestione delle comunicazioni per i donatori one off e middle;
- Estrazione di contatti per i Call Center esterni dal database;
- Elaborazione e monitoraggio dei dati dai Call Center settimanalmente;
- Identificazione delle carte di credito scadute nel database, per richiedere l'aggiornamento delle informazioni di pagamento ai Call Center;
- Gestione delle disposizioni regolari attive nel mese precedente per riattivarle;
- Estrazione dei nuovi donatori dal database per inviare ringraziamenti;
- Gestione delle donazioni in memoria e informazioni provenienti dal sito;
- Gestione delle raccolte fondi dei Gruppi di Raccolta.
- Competenze richieste:
Competenze tecniche richieste:
- Conoscenza ed esperienza in tecniche di marketing e raccolta fondi, inclusi digital fundraising;
- Capacità analitiche, di monitoraggio e reportistica (inclusi strumenti di web analytics);
- Familiarità con i principali CRM di settore (es. D&F);
- Propensione all'innovazione e valutazione dei rischi;
- Conoscenza avanzata della lingua inglese.
Competenze trasversali e attitudinali:
- Orientamento al raggiungimento degli obiettivi;
- Problem solving e autonomia operativa;
- Project management;
- Motivazione ed entusiasmo.
Modalità di candidatura
Invia lettera di presentazione e curriculum vitae entro il 02/06/2024 all'indirizzo email indicando nell'oggetto "Assistant per lo sviluppo e la fedeltà dei donatori".
Si prega di autorizzare il trattamento dei dati personali ex DL 196/03 e GDPR per la gestione delle candidature. I dati saranno trattati da Amref Health Africa Onlus in Italia.
Verranno contattati solo i candidati selezionati per proseguire nel processo di selezione.
Amref adotta processi di selezione trasparenti e non discriminatori, conformi alle leggi vigenti.
Per ulteriori dettagli consulta la sezione "Collabora con noi" sul sito web.
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