Multi-Station Ops Manager, AMXL Italy

3 settimane fa

Roma, Lazio, Italia Amazon A tempo pieno

Operations is the beating heart of Amazon. This key part of our business makes sure we dispatch and deliver orders efficiently so that our customers get their items on time. It's driven by Multi-Station Ops Managers who brings the team together to push excellence in safety, quality and productivity across our sites. For your region (Italy), you will lead the Station Area Managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

  • Manage and develop a team of Station Area Managers
  • Lead operational teams, deal with issues, and positively impact sites performance for the region
  • Analyze region performance against relevant business objectives, and put in place actions to improve our operational excellence
  • Work closely with other support teams, including HR, Finance, Health and Safety, and Security
  • Design and deliver initiatives across the region to improve operational performance

A day in the life

You have ultimate ownership for the Italian region, leading teams, tracking sites performance and always looking for ways to improve the customer experience. That means you'll be close to the day-to-day operations for your region but also contribute to new ways to innovate.

A typical day will involve collaboration with different stakeholders, deep diving performance and risk metrics for sites as well as preparing for different levels of demand. You will mentor and coach your team to achieve top level results.

About the team

Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we're changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centers and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and program management, and everyone plays a crucial role in growing this part of the business.

We are open to hiring candidates to work out of one of the following locations:

Bologna, ITA | Milan, MI, ITA | Padua, PD, ITA | Roma, ITA | Turin, ITA

Basic Qualifications

  • A university degree
  • Relevant experience in successful people and stakeholder management
  • Advanced proficiency in verbal and written English and intermediate proficiency in Italian.
  • Relevant experience in using data or anecdotal evidence to influence business decisions
  • Relevant experience in key areas of production and supply chains

Preferred Qualifications

  • Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
  • Experience in Lean, Six Sigma and Kaizen techniques
  • Experience in a similar logistical working environment
  • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.


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