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IT Customer Engagement Expert

2 mesi fa

Milano, Lombardia, Italia CMA CGM A tempo pieno

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

Would you like to take care of the IT solution design process, including data analysis, solution design, resource & cost model preparation ?

If so, we have the opportunity to be in charge of the IT Solution Design projects across regions, providing Business Development and Solution Design operations with the required input to technical and commercial proposals for new projects.

WHAT ARE YOU GOING TO DO?

The position will require close collaboration and partnership with the IT CoE CL teams (IT region business partners, century account professionals, delivery, technical teams), other cross IT functions and Operational Solution Design.

  • You will be defining and costing IT solution leveraging portfolio of enterprise applications to meet customer's contract logistics supply chain needs
  • You will analyse customer's business needs as provided within the tender to propose on optimal solution in agreement with the IT CoE CL Business Partners and Century Account Professionals.
  • You will close cooperation with Business Development and Solution Design Operations in order to gather required technical input to deliver on IT proposal
  • You will be influencing, promoting, and facilitating delivery of corporate strategic solutions to IT.
  • You will gather IT CL Applications Portfolio knowledge, including regional & local applications
  • You will liaise and build collaboration with the IT CoE CL Core Applications (Core+ products & Dev-Ops), Core Applications Development Factory, Emerging Core and Non-Core applications teams

WHAT ARE WE LOOKING FOR?

  • You have an University Degree in IT or Business, or equivalent experience
  • You have experience in IT for Contract Logistics.
  • You have experience in designing and executing solution strategy.
  • You have experience with warehouse management systems.
  • You have an excellent understanding of customer functional and operating needs in highly complex environments.
  • You have good presentation skills. You have the ability to present ideas in a business-friendly and user-friendly language
  • You have a strong customer service orientation
  • You have good documentation and administration skills.
  • You have experience with MS Office.
  • You are fluent in English.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that depend on the country you apply in.

There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

#LI-KD1

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.