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Customer Operations Buyer Specialist

4 mesi fa

Bergamo, Lombardia, Italia ABB A tempo pieno
Customer Operations Buyer SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This is a position with grade

15

This position reports to

EL Customer Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to purchase materials according to required technical specifications, price, delivery schedule, and terms. Each day, you will ensure purchasing activities align with corporate purchasing policies and procedures. You will also showcase your expertise by identifying new suppliers in cooperation with the relevant category team. You will be the first point of contact for Smart Power and Smart Buildings customers and business partners of the Electrification Division in Italy.

Reporting to the Customer Operations Manager and using your customer service skills and knowledge, you will aid the Customer Operation team by reacting to customer inquiries.

The work model for the role is: #LI-Hybrid

This role is contributing to the Smart Power Division in Bergamo.

You will be mainly accountable for:

• Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue

• Monitoring the status of orders

• Ensuring that inquiries are resolved and providing assistance in any necessary escalation

• Support the customer and act with integrity during the purchasing activities.

• Ensuring a positive customer experience by giving them regular updates and clarification , manage a correct flow with internal stakeholders

• Observing the overall process and trends across inquiries and identifying improvement areas

Qualifications for the role
  • Ability to demonstrate your experience in taking ownership of customer issues
  • Possess a preferential knowledge of SAP, Sales Force and Excel
  • You are passionate about an agile and proactive approach
  • You are innovative around a collaborative, solution-focused approach, with strong written and spoken communication skills.
  • You are at ease communicating in Italian and English languages
More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and
manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers,low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB AbilityTM Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website

For further info: Davide Lippiello, Talent Partner