Customer Support Specialist

2 settimane fa


Bergamo, Lombardia, Italia team A tempo pieno

Team.blue is a leading digital presence and enablement tools provider, offering services such as domains, hosting, email, VPS, and applications to over 2 million customers across Europe.

The selected candidate will join the Technical Support team at Customer Care Italia and work closely with the Customer Care team to provide exceptional support to our customers.

Key Responsibilities:

  • Manage customer requests via phone, email, and chat.
  • Provide support for inquiries related to domains, hosting, email, and connectivity.
  • Analyse customer care data and report on Net Promoter Score (NPS) metrics.
  • Utilise customer support tools and business intelligence systems.

Requirements:

  • Diploma from a Technical Institute or equivalent experience.
  • Strong problem-solving skills and comfort with direct customer interactions.
  • Basic understanding of connectivity concepts.
  • Excellent communication and synthesis abilities.
  • Basic proficiency in English.

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