Tech Support Specialist Italy

2 settimane fa


Bergamo, Lombardia, Italia team A tempo pieno

Combell Group is a leading hosting provider in Europe, offering digital presence and enablement tools to over 2 million customers across the continent. We are looking for a passionate Tech Support Specialist Italy to join our team in Bergamo.

Key Responsibilities:

Managing customer requests by phone, email, and chat

Supporting customer requests regarding domains, hosting, email, and connectivity

Customer Care data analysis and reporting

Net promoter score system

Use of customer support tools and business intelligence

Requirements:

Diploma of Technical Institute or equivalent

Good aptitude for problem solving and direct contact with the customer

Basic knowledge of connectivity

Good expressive and synthesis skills and a good language property

Basic knowledge of English

Team working skills

Commercial attitude



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