Tech Support Specialist Italy
2 settimane fa
Combell Group is a leading hosting provider in Europe, offering digital presence and enablement tools to over 2 million customers across the continent. We are looking for a passionate Tech Support Specialist Italy to join our team in Bergamo.
Key Responsibilities:
Managing customer requests by phone, email, and chat
Supporting customer requests regarding domains, hosting, email, and connectivity
Customer Care data analysis and reporting
Net promoter score system
Use of customer support tools and business intelligence
Requirements:
Diploma of Technical Institute or equivalent
Good aptitude for problem solving and direct contact with the customer
Basic knowledge of connectivity
Good expressive and synthesis skills and a good language property
Basic knowledge of English
Team working skills
Commercial attitude
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