Tech Support Specialist Italy

4 settimane fa


Bergamo, Lombardia, Italia team A tempo pieno

Team.blue is a leading digital presence and enablement tools provider, offering domains, hosting, email, VPS, and applications to over 2 million customers across Europe.

We are seeking a passionate Tech Support Specialist Italy to join our team located in Bergamo.

Key Responsibilities:

Manage customer requests via phone, email, and chat.

Support customers with domains, hosting, email, and connectivity issues.

Analyze and report customer care data.

Implement the net promoter score system.

Utilize customer support tools and business intelligence.

Requirements:

Diploma of Technical Institute or equivalent.

Strong problem-solving skills and excellent customer communication.

Basic knowledge of connectivity.

Excellent language skills and team working abilities.

Commercial attitude and ability to support customer requests.



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