Technical Support Specialist

4 settimane fa


Bergamo, Lombardia, Italia team A tempo pieno

Team.blue is a leading digital presence and enablement tools provider, offering solutions to over 2 million customers across Europe.

The selected candidate will join the Technical Support team at Customer Care Italia and be responsible for managing second-level customer support and handling sales requests.

Key Responsibilities:

  • Provide second-level technical assistance via internal and external ticketing systems.
  • Handle technical inquiries from customers through telephone communication.
  • Manage the sales of mail and hosting products, ASSPremium, and backup recovery.
  • Collaborate with PU for complex issues that cannot be resolved at the second level.
  • Update Confluence documentation.
  • Oversee Premium Support management.

Requirements:

  • Advanced knowledge of WordPress with proven support experience.
  • Knowledge of PHP and MySQL HTML.
  • Strong expertise in Linux operating systems (CentOS, Ubuntu, Debian) and Linux shell (bash).
  • Familiarity with standard Linux services.
  • Experience with Joomla and PrestaShop.
  • Fundamental knowledge of Apache and MySQL (configuration and usage).
  • Solid understanding of core web protocols (HTTP/HTTPS, IMAP/POP3/SMTP, FTP).
  • Expertise in SSL certificates, including concepts, issuance, and installation.
  • Knowledge of DNS systems, record types, and experience using "dig" for name resolution.
  • Understanding of the WHOIS system.
  • Familiarity with cPanel and WHM.
  • Strong knowledge of Microsoft365 products.
  • Excellent analytical and problem-solving skills.
  • Thorough understanding of customer satisfaction principles.
  • Fluent in written and spoken Italian, good knowledge of English.


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