Technical Support Specialist
4 settimane fa
Team.blue is a leading digital presence and enablement tools provider, offering solutions to over 2 million customers across Europe.
The selected candidate will join the Technical Support team at Customer Care Italia and be responsible for managing second-level customer support and handling sales requests.
Key Responsibilities:
- Provide second-level technical assistance via internal and external ticketing systems.
- Handle technical inquiries from customers through telephone communication.
- Manage the sales of mail and hosting products, ASSPremium, and backup recovery.
- Collaborate with PU for complex issues that cannot be resolved at the second level.
- Update Confluence documentation.
- Oversee Premium Support management.
Requirements:
- Advanced knowledge of WordPress with proven support experience.
- Knowledge of PHP and MySQL HTML.
- Strong expertise in Linux operating systems (CentOS, Ubuntu, Debian) and Linux shell (bash).
- Familiarity with standard Linux services.
- Experience with Joomla and PrestaShop.
- Fundamental knowledge of Apache and MySQL (configuration and usage).
- Solid understanding of core web protocols (HTTP/HTTPS, IMAP/POP3/SMTP, FTP).
- Expertise in SSL certificates, including concepts, issuance, and installation.
- Knowledge of DNS systems, record types, and experience using "dig" for name resolution.
- Understanding of the WHOIS system.
- Familiarity with cPanel and WHM.
- Strong knowledge of Microsoft365 products.
- Excellent analytical and problem-solving skills.
- Thorough understanding of customer satisfaction principles.
- Fluent in written and spoken Italian, good knowledge of English.
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