Donors loyalty and development Assistant

3 settimane fa


Roma, Lazio, Italia Amref Health Africa Onlus A tempo pieno

Settore: Fundraising & Communication

Area: Individual & Middle Donors

Sede di lavoro: Roma (+ trasferte nazionali)

Tipologia di contratto: (18 mesi)

Inizio collaborazione: inizio luglio

Scadenza: 02/06/2024

  • Scopo generale della posizione:

La figura si occupa del donor care, gestendo le attività di raccolta fondi finalizzate allo sviluppo e all'incremento dei donatori regolari, una tantum, buyers e middle.

  • Attività e responsabilità:
  • Gestione del servizio di donor care tramite email e telefono;
  • Gestione e ritiro delle spedizioni Poste Italiane;
  • Gestione degli ringraziamenti settimanali tramite fornitore esterno, pianificando i contatti con i donatori e la preparazione dei materiali;
  • Monitoraggio regolare delle donazioni e delle campagne di raccolta fondi;
  • Elaborazione dettagliata delle donazioni;
  • Supporto alla produzione di materiali CRM;
  • Gestione e controllo dei materiali donor care in magazzino, segnalando necessità di rifornimento;
  • Collaborazione con il responsabile dell'unità di sviluppo donatori nell'invio delle comunicazioni ai middle donors;
  • Gestione dei ringraziamenti per i middle donors;
  • Supporto al responsabile dell'unità di sviluppo donatori nella gestione delle comunicazioni per i donatori one off e middle;
  • Estrazione di contatti per i Call Center esterni dal database;
  • Elaborazione e monitoraggio dei dati dai Call Center settimanalmente;
  • Identificazione delle carte di credito scadute nel database, per richiedere l'aggiornamento delle informazioni di pagamento ai Call Center;
  • Gestione delle disposizioni regolari attive nel mese precedente per riattivarle;
  • Estrazione dei nuovi donatori dal database per inviare ringraziamenti;
  • Gestione delle donazioni in memoria e informazioni provenienti dal sito;
  • Gestione delle raccolte fondi dei Gruppi di Raccolta.
  • Competenze richieste:

Competenze tecniche richieste:

  • Conoscenza ed esperienza in tecniche di marketing e raccolta fondi, inclusi digital fundraising;
  • Capacità analitiche, di monitoraggio e reportistica (inclusi strumenti di web analytics);
  • Familiarità con i principali CRM di settore (es. D&F);
  • Propensione all'innovazione e valutazione dei rischi;
  • Conoscenza avanzata della lingua inglese.

Competenze trasversali e attitudinali:

  • Orientamento al raggiungimento degli obiettivi;
  • Problem solving e autonomia operativa;
  • Project management;
  • Motivazione ed entusiasmo.

Modalità di candidatura

Invia lettera di presentazione e curriculum vitae entro il 02/06/2024 all'indirizzo email indicando nell'oggetto "Assistant per lo sviluppo e la fedeltà dei donatori".

Si prega di autorizzare il trattamento dei dati personali ex DL 196/03 e GDPR per la gestione delle candidature. I dati saranno trattati da Amref Health Africa Onlus in Italia.

Verranno contattati solo i candidati selezionati per proseguire nel processo di selezione.

Amref adotta processi di selezione trasparenti e non discriminatori, conformi alle leggi vigenti.

Per ulteriori dettagli consulta la sezione "Collabora con noi" sul sito web.



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