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After Sales Engineer Job Details Alstom
4 giorni fa
Date: 29 Apr 2024
Location:
Bologna, BO, IT
Company:
Alstom
At Alstom, we create smart innovations to meet the mobility challenges of today and tomorrow.
We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling, and digital mobility solutions.
Joining us means becoming part of a truly global community of more than 70,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Purpose of the JobThe main purpose of the role is to provide technical support to maintenance activities (on site or remotely) on Railway Signalling Systems operated by Alstom domestic and international Customers.
The role includes the responsibility to be the technical Customer interface in global service maintenance contracts and to manage warranty obligations on the projects within the scope of Alstom Bologna, being the Warranty work package owner in charge of QCD (quality, cost, and delivery) KPI.
Position in the OrganizationThe position will be part of Services Signalling Business Unit Organization - Maintenance and Technical Assistance team.
Network & Links
Internal relationships with other Alstom functions: System and Product, Application Engineering, Industrialization, Supply chain departments, Installation.
External relationships with Customer infrastructure operators and maintenance technicians.
Responsibilities and Accountabilities
The person will be responsible for:
System performance monitoring
Execution and supervision of HW and SW system upgrades
Technical expertise with product engineering in case of unknown bug or unknown behavior
Providing Customer feedback to improve products and meet Customer's needs
Providing training to Customer maintenance staff
Definition and implementation of Maintenance and technical assistance plans
Coordination and support to maintenance technicians on the field
Providing support to Service organization in the definition of maintenance strategy in tenders and offers
Cooperation with product engineering in the definition of maintainability requirements during the products design phase.
The position also includes the availability to perform activities outside of the Bologna Alstom site and to be part of the team that supports the customer maintenance team remotely 24/7.
Degree in Electronics Engineering or equivalent
Degree in Mathematics/Physics will also be considered
Technical Competencies
Knowledge of electronic design principles and methodology
Basic knowledge of the most common operating systems
Basic knowledge of the most common net protocols (TCP/IP, )
Ability to interpret electric drawings and schemes
Ability to use test tools (oscilloscope, wave generator, multimeter, etc.) will be a plus
Knowledge of railways signalling systems and principles will be a plus
Behavioral Competencies
Ability to perform analysis and to relate information from different contexts
Ability to work in a team and attitude to problem solving
Ability to work in stress and urgency conditions
Experience
At least two years of experience in an Electronic/Electromechanical company as on-site or remote technical assistance is desirable
New graduates will be evaluated
Languages
Italian:
excellent level written and spoken
English:
good level written and spoken
An agile, inclusive, and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn, and advance in their careers.
Job Segment:
Sales Engineer, Supply Chain, Outside Sales, Supply, Sales, Operations
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