After Sales Specialist

1 settimana fa

Italia Emerson A tempo pieno
After Sales Specialist represents the point of contact and focal point for the assigned customer base  once the product has been delivered to customers.You will look after establishing and keeping excellent relationships with customers, handling field and in house service activities, so that all service administration is aligned, up to date and detailed.In This Role, Your Responsibilities Will Be:Process efficiently complains from Customer about product delivered.Receive and process customer’s requests for technical support (remote helpdesk or physical intervention at the site), as well as customers’ modifications/upgrades to existing products.Operate Product recalls, in relation to the customer’s complains.Settle and balance priorities, by coordinating them in all their facets.Within the After Sales domain, Work as a Project Manager, appropriately balancing costs, time, purpose, quality and risks, from the opening of the request until its final closure.Collaborating with internal relevant company departments and external business partners, plans, monitors and coordinates the entire activity with the main aim of guaranteeing extensive answers and/or offering timely, efficient, effective solutions, as well as maximum customer happiness.Who You Are:You are a proactive person who loves challenges, always eager to make the difference and meeting both customers happiness and business results.
You are flexible and ready to tailor your service according to the environment in which you operate, by crafting a positive relationship with your colleagues and customers. 
For This Role, You Will Need:Customer orientationAbility of handling ComplexityPlanning and aligningCommunicates efficientlyCollaboratesFlexible LearningAble to fully understand mechanical and electrical schematics and wiring diagramPreferred Qualifications that Set You Apart:Secondary School Diploma in technical area.Good knowledge of Office Suite in particular Excel.Intermediate English level.Even a short experience in an Operation Department of a methalmechanic industry.Our Offer To You:At Emerson, we are committed to encourage a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse work environment supplies to the rich exchange of ideas and diversity of thoughts, which encourages innovation and brings the best solutions to our customers. 
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about this here: inclusionFull timePosting Date: 2024-05-13

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