Solmate Technical Support
3 settimane fa
Soltecis a globally integrated photovoltaic company with a sustainable business model. We believe that our energy comes from our people. We are seeking exceptional bright and talented individuals to join our team.
At Soltec we are convinced that this is the beginning of a new era. We have a mission to lead the energy transition.
We are currently in search of Solmate Technical Support for Soltec North America.
Your goal will be to ensure the reliable operation and performance of renewable energy systems addressing customer inquiries resolving technical issues and coordinating service activities to maximize customer satisfaction and system uptime.
WHAT WILL YOU BE DOINGThe Solmate Technical Supportwill provide technical assistance and customer support toSoltec North America.
Main responsibilities
- Serve as the primary point of contact for customer inquiries and technical support requests responding promptly to troubleshoot and resolve issues related to renewable energy system performance operation and maintenance.
- Conduct remote diagnostics and troubleshooting of solar PV arrays inverters monitoring equipment and associated electrical and mechanical components utilizing available resources and technical documentation to identify root causes and implement corrective actions.
- Collaborate with field service technicians engineers and product specialists to escalate complex technical issues and coordinate onsite service visits or equipment repairs as needed ensuring timely resolution and minimizing customer downtime.
- Document customer interactions technical support activities and service requests in CRM systems maintaining accurate records of customer communications issue resolutions and service history to facilitate ongoing support and tracking.
- Provide technical training and guidance to customers subcontractors and internal team members as needed sharing best practices troubleshooting tips and maintenance procedures to enhance system performance and reliability.
- Monitor system performance and data trends analyzing equipment metrics alarms and performance data to proactively identify potential issues recommend corrective actions and optimize system efficiency and uptime.
- Support warranty claims and service contracts administration liaising with internal departments suppliers and customers to process warranty claims schedule service visits and ensure compliance with warranty terms and conditions.
Qualifications
- Bachelors degree in Electrical Engineering Mechanical Engineering or a related field preferred.
- Proficiency in English is required. Bilingual skills in Spanish may be advantageous for communication with diverse teams and customers.
- Minimum of 12 years of experience in technical support or customer service roles preferably in the renewable energy industry.
- Handson experience with electrical or mechanical systems maintenance and troubleshooting.
- Required: Basic understanding of renewable energy systems such as solar PV arrays inverters and monitoring equipment.
- Valuable:Familiarity with SCADA systems data analysis tools and remote monitoring software.
Compensation Benefits & Culture
At Soltec we are constantly evaluating market & compensation trends in order to provide our employees an internally equitable and externally competitive total cash approach to compensation benefits and worklife balance.
Pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience. The total compensation package for this position may also include other elements dependent on the position offer
WHY SOLTEC AMERICAFamily atmosphere. We are in the business of changing the world and thats no small feat. At Soltec you will find a family atmosphere with entrepreneurship spirit always looking forward to the next challenge. We give our best and create deep connections within a passionate and honorable workforce. From the Earth to the Sun we are pushing the boundaries of what is possible and we are doing it together.
Diversity & Inclusion. We promote and sustain a culture of Diversity & Inclusion across the organization to strengthen our company. It shows up in our purpose our work and our practices. How do we know it Our employees tell us.
We nurture our people. You will receive a competitive compensation and package of benefits that will vary depending on your worldwide location and programs that provide additional support to your mental physical financial and social wellbeing.
We foster mobility. In 2022 25% of our North America employees had the opportunity to visit other subsidiaries worldwide and we couldnt be more proud. These visits were primarily for business travel events in our HQ in Spain such as our annual Summit and the Global Project Managers Meeting and teambuilding activities. We know that these trips involved a lot of hard work and were filled with lots of laughter adventure and unforgettable memories.
Commitment to Diversity and Inclusion
SOLTEC is an equal opportunity employer that values diversity. We do not discriminate on the basis of race religion color national origin or ancestry sex gender gender expression sexual orientation pregnancy age marital status veteran status physical or mental disability status genetic information citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.
-
Czech Technical Support
2 settimane fa
Re, Italia Recruit4Work SL A tempo pienoFor one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate isA natural team player we believe in supporting and developing our people Someone who loves to give and receive fantastic customer service ...
-
Czech Technical Support
3 settimane fa
Re, Italia Recruit4Work SL A tempo pienoFor one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate isA natural team player we believe in supporting and developing our people Someone who loves to give and receive fantastic customer service ...
-
Technical Support
4 giorni fa
Re, Italia Pacer Staffing A tempo pienoDescription: 100% ONSITE Job Title: IT Support Specialist Assignment Information Campus: UPC Department/Business Unit: Price School Information Technology USC Address where the work is being performed UPC Price School 650 Childs Way Los Angeles 90089 Will this position be virtual/remote onsite hybrid Fully onsite o If remote will USC be...
-
Polish Microsoft Technical Support Specialist
3 settimane fa
Re, Italia CBTALENTS A tempo pienoMicrosoft Technical Support Specialist (Relocation Bonus & Career Growth!) Location: Lisbon Portugal (OnSite)Employment type: FulltimeLanguage Requirements: Polish C2 and English B2 Position: Technical Support Specialist Description:Are you passionate about technology and customer support We are looking for Technical Support Specialists to provide expert...
-
Polish Microsoft Technical Support Specialist
2 settimane fa
Re, Italia CBTALENTS A tempo pienoMicrosoft Technical Support Specialist (Relocation Bonus & Career Growth!) Location: Lisbon Portugal (OnSite)Employment type: FulltimeLanguage Requirements: Polish C2 and English B2 Position: Technical Support Specialist Description:Are you passionate about technology and customer support We are looking for Technical Support Specialists to provide expert...
-
Danish Technical Support Agent
3 settimane fa
Re, Italia Recruit4Work SL A tempo pienoFor one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate isA natural team player we believe in supporting and developing our people Someone who loves to give and receive fantastic customer service ...
-
Danish Technical Support Agent
2 settimane fa
Re, Italia Recruit4Work SL A tempo pienoFor one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate isA natural team player we believe in supporting and developing our people Someone who loves to give and receive fantastic customer service ...
-
L2 Technical Support Engineer
3 settimane fa
Re, Italia Velexa A tempo pienoAbout the company Velexa is one of the leaders in the Wealthtech industry ranked for 3 consecutive years among a young and ambitious WealthTech company. Velexa was recently shortlisted among the worlds leading Top 100 WealthTech companies by Fintech Global. The company empowers financial institutions to capitalize on the demand for modern and ubiquitous...
-
L2 Technical Support Engineer
2 settimane fa
Re, Italia Velexa A tempo pienoAbout the company Velexa is one of the leaders in the Wealthtech industry ranked for 3 consecutive years among a young and ambitious WealthTech company. Velexa was recently shortlisted among the worlds leading Top 100 WealthTech companies by Fintech Global. The company empowers financial institutions to capitalize on the demand for modern and ubiquitous...
-
IT Technical Support
4 giorni fa
Re, Italia RICEFW Technologies Inc A tempo pienoSCOPE OF THE PROJECT: IT TECHNICAL SUPPORT FOR PAROLE BOARD HEARINGS INCLUDING ENDPOINT DEVICES FOR CENTRAL AND REMOTE LOCATIONS. Note: Applicant will be required to possess a SC Drivers license. After employment they will be required to pass a AAA driving course. Cybervetting will be completed with the background check. DAILY DUTIES / RESPONSIBILITIES: ...
-
Java Technical Lead Production Support
4 giorni fa
Re, Italia DS Technologies Inc A tempo pienoAbout US: We are a company that provides innovative transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation and we are always looking for...
-
Italian Technical Support
2 settimane fa
Re, Italia Recruit4Work SL A tempo pienoWant to start a new adventure Move to Greece and experience Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather try the traditional cuisine go to the beach and visit the hotspots. Sound like an adventure for you Take a look at this position!For one of the biggest names in tech we are looking for Technical...
-
Norwegian Technical Support
2 settimane fa
Re, Italia Recruit4Work SL A tempo pienoWant to start a new adventure Move to Greece and experience Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather try the traditional cuisine go to the beach and visit the hotspots. Sound like an adventure for you Take a look at this position!For one of the biggest names in tech we are looking for Technical...
-
German Technical Support
2 settimane fa
Re, Italia Recruit4Work SL A tempo pienoWant to start a new adventure Move to Greece and experience Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather try the traditional cuisine go to the beach and visit the hotspots. Sound like an adventure for you Take a look at this position!For one of the biggest names in tech we are looking for Technical...
-
Danish Technical Support
2 settimane fa
Re, Italia Recruit4Work SL A tempo pienoWant to start a new adventure Move to Greece and experience Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather try the traditional cuisine go to the beach and visit the hotspots. Sound like an adventure for you Take a look at this position!For one of the biggest names in tech we are looking for Technical...
-
Dutch Technical Support
2 settimane fa
Re, Italia Recruit4Work SL A tempo pienoGreece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen we can offer you a job in an ambitious international company in which you are able to help customers with their questions. Further you will be experiencing the way of living in Greece you can try the...
-
Dutch Technical Support
3 settimane fa
Re, Italia Recruit4Work SL A tempo pienoGreece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen we can offer you a job in an ambitious international company in which you are able to help customers with their questions. Further you will be experiencing the way of living in Greece you can try the...
-
German Technical Support
3 settimane fa
Re, Italia Recruit4Work SL A tempo pienoWant to start a new adventure Move to Greece and experience Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather try the traditional cuisine go to the beach and visit the hotspots. Sound like an adventure for you Take a look at this position!For one of the biggest names in tech we are looking for Technical...
-
Danish Technical Support
3 settimane fa
Re, Italia Recruit4Work SL A tempo pienoWant to start a new adventure Move to Greece and experience Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather try the traditional cuisine go to the beach and visit the hotspots. Sound like an adventure for you Take a look at this position!For one of the biggest names in tech we are looking for Technical...
-
Norwegian Technical Support
3 settimane fa
Re, Italia Recruit4Work SL A tempo pienoWant to start a new adventure Move to Greece and experience Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather try the traditional cuisine go to the beach and visit the hotspots. Sound like an adventure for you Take a look at this position!For one of the biggest names in tech we are looking for Technical...
