IT Technical Support
21 ore fa
IT TECHNICAL SUPPORT FOR PAROLE BOARD HEARINGS INCLUDING ENDPOINT DEVICES FOR CENTRAL AND REMOTE LOCATIONS.
Note: Applicant will be required to possess a SC Drivers license. After employment they will be required to pass a AAA driving course.
Cybervetting will be completed with the background check.
DAILY DUTIES / RESPONSIBILITIES:
WORKS UNDER LIMITED SUPERVISION AS THE PAROLE BOARD SUPPORT TECHNICAL LEAD. WILL PERFORM THE FOLLOWING: DAILY ADMINISTRATION PLANNING INSTALLATION CONFIGURATION MAINTENANCE DEPLOYMENT DOCUMENTATION CREATION TESTING AND TRAINING.
UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL ITRELATED ISSUES AND ENSURES AUDIT LOGGING IS KEPT UP TO DATE.
MONITORS AND LISTENS TO HEARINGS WITHIN THE BOARD ROOM TO PROVIDE IMMEDIATE ASSISTANCE TO HEARING PARTICIPANTS.
MUST BE COMFORTABLE WITH LISTENING TO SENSITIVE IMFORMATION INCLUDING THE DISCUSSION OF VIOLENT AND EXPLICIT CRIMES VICTIM EXPERIENCES ETC.
ASSISTS VIRTUAL PUBLIC PARTICIPANTS.
PROFESSIONAL BEHAVIOR AND BUSINESS ATTIRE IS REQUIRED IN THE COURT ROOM FOR THIS POSITION.
WORKS WITH VENDOR SUPPORT AND IT LEADERSHIP TO ENSURE ALL SYSTEMS ARE OPERATIONAL INCLUDING REPORTING DOCUMENTING AND RESOLVEING OUTSTANDING ISSUES.
CONDUCTS WEEKLY TESTING TO ENSURE ALL EQUIPMENT USERS AND SYSTEMS ARE OPERATIONAL FOR CENTRAL AND REMOTING LOCATIONS.
ASSISTS IN PREPARING AND MANAGING DEVICES FOR WINDOWS IOS POLY CISCO VIDEO CONFERENCING ETC..
SUPPORTS UPDATES AND MANAGES HARDWARE SOFTWARE AND SOFTWARE MANAGEMENT SYSTEMS INCLUDING WEBEX TEAMS POLY WINDOWS APPS IOS APPS RECORDING SOFTWARE GOODREADER WINSCP.
OTHER DUTIES AS ASSIGNED.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
STRONG PERSONAL ETHICAL AND MORAL STANDARDS.
UNDERSTANDING OF DESKTOP SUPPORT CONCEPTS AS IT RELATES TO TROUBLESHOOTING NETWORK ENDPOINTS.
GOOD INTERPERSONAL SKILLS.
PROACTIVE AND SELFMOTIVATED
SELFSTARTER WITH THE ABILITY TO PRIORITIZE WORKLOAD AND MANAGE TIME.
EXCEPTIONAL LISTENING SKILLS.
SOFTWARE ADMINISTRATION INCLUDING LICENSING TROUBLESHOOTING MANAGING INSTALLATIONS AND CONFIGURATIONS REPORTING.
ABILITIES TO TROUBLESHOOT DESKTOP AUDIO AND VIDEO EQUIPMENT AND IOS DEVICES.
EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE EMAIL AND INPERSON WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES
MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AND EQUIPMENT AT DIFFERENT SITES.
MANAGING IOS DEVICES THROUGH AIRWATCH APPLE BUSINESS MANAGER.
ACTIVE DIRECTORY SCCM DESKTOP AND MS TEAMS SUPPORT EXPERIENCE. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION SKILLS.
WINDOWS SECURITY GROUP POLICY SKILLS.
WEBEX AND MS TEAMS ADMINISTRATION INCLUDING LICENSING TROUBLESHOOTING MANAGING DEVICES REPORTING.
CISCO POLY AND VIDEO CONFERENCING SUPPORT EXPERIENCE.
REQUIRED EDUCATION:
BACHELORS DEGREE
OR MASTERS DEGREE IN COMPUTER SCIENCE OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT OR EQUIVALENT WORK EXPERIENCE
PREFERRED CERTIFICATIONS:
A
Network
Security
DELL DESKTOP CERTIFICATION
WEBEX CERTIFICATION
Additional Sills: Please see SOW for all Required Skills which are neededMust have a SC Drivers License. Skills: Category Name Required Importance Level Last Used Experience Administrative Valid Drivers License Yes 1
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