Restaurant Host

1 mese fa

Florence, Italia Collegio alla Querce A tempo pieno
Company Description

Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school, is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants, and a bar which was once the school’s principal’s office. Surrounded by old growth cypress and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool, and garden bar and restaurant. Come here for relaxation or adventure – and leave utterly enchanted.

Job Description

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

  • Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
  • Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
  • Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
  • Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
  • Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
  • Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
  • Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
  • Resolve guest complaints promptly to ensure satisfaction.
  • Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
  • Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.
Qualifications
  • High school diploma or equivalent preferred.
  • Prior experience in customer service or hospitality, preferably in a high-end setting.
  • Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
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