Customer Care Transformation Lead
2 mesi fa
Azienda
Pharmaceutical Multinational Company
Offerta
- The ideal candidate will supervise Customer Care strategy adoption in the assigned market, ensuring that all departments within the assigned markets are consistently applying the strategy.
- Work in constant partnership with internal stakeholders. Nurture productive relationships built on a common goal of customer obsession and commercial success.
- Review and discuss with BD, SFE, Marketing Team, Customer service team, Comm. Ops. members KPI concerning customer satisfaction, providing insights and suggesting corrective actions.
- Monitor and understand market trends in terms of raising customers' needs, behaviors, and dissatisfaction to proactively propose actions to meet new requirements or solve dissatisfaction issues.
- Take care of all activities related to Customer Care systems or data management.
- Strategically support the SFE and Customer Care Director in revamping and optimizing the SFE systems and related analytics, working closely with the Commercial Effectiveness Manager.
- Lead the data fusion strategy implementation, working closely with Digital marketing to enable a 360 customer experience approach.
Competenze ed esperienza
The successful candidate has proven experience in Customer Care Transformation in dynamic companies with a track record on building strategic and synergetic relationships among the key stakeholders inside and outside the company.
CRM management experience and a strong relationship/connection with field force is strongly recommended.
Office based - Rome
Completa l'offerta
Great international opportunity
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