Customer Care Representative

3 giorni fa

Rome, Italia Parking Network BV A tempo pieno

Would you want to work as customer care representative in an entrepreneurial and international environment? EasyPark is a rapidly growing tech company on a mission to make cities more liveable. In this role you will be part of the customer care team where the main goal is to offer excellent support to our customers.

For this recruitment we are specifically looking to recruit a candidate within categoria protetta (L. 68/99) to EasyPark Italy.

The Role

We are looking for a Customer Care Representative who always puts the customer first and has a feeling for providing a professional Customer Experience. You will be part of a team of friendly colleagues in an international environment where your responsibility lies in providing Italian customers with excellent support through high availability and flexibility. One of the key missions for a Customer Care Representative is to support the gathering of constructive insight about what our customers want and together with other functions within the EasyPark Group, propose product and process improvement to reduce the need for customers to contact us.

You will initially contribute & make an impact through:
  • Answering incoming requests via phone and emails or any other channel used, from our Italian customer base (private and corporate) as well as from foreign customers (in English) who use the service in our country.
  • Executing the strategies for the best customer experience and the of incoming requests, decided by the Customer Care Management Team
  • Supporting customer insights collection by logging contacts according to the company policy in order to identify solutions to improve our customers' experience journey.
About you

You are an independent, thorough and social team player who likes working in an ever changing and dynamic environment. You are curious and like to challenge yourself, step out of your comfort zone and try out new things to develop and grow. You have the ability to reflect over things you do well and things you could do better. Feedback is something you welcome with humbleness.

Is this you? Apply now if you want to join us in spreading Customer Love.

Requirements

We don’t think one size fits all, but a successful candidate might have the following:

  • Previous work experience within Customer Care and/or direct sales
  • Written and oral fluency in Italian and English B2
  • Understanding the main Customer Care KPIs and willingness to continuous improvement
  • Customer orientation and ability to adapt/respond to different types of clients
  • Ability to multi-task, prioritize, and manage time effectively
  • Feel motivated by working with others towards common goals

This role will be based at the EasyPark office in Rome, Italy.

Life at EasyPark

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.

#J-18808-Ljbffr

  • Customer Care Transformation Lead

    3 settimane fa

    Rome, Italia Michael Page International Italia S.r.l. A tempo pieno

    Customer Care Transformation Lead - Pharma IndustryAziendaPharmaceutical Multinational CompanyOffertaThe ideal candidate will supervise Customer Care strategy adoption in the assigned market, ensuring that all departments within the assigned markets are consistently applying the strategy.Work in constant partnership with internal stakeholders. Nurture...

  • Customer Care Transformation Lead

    7 giorni fa

    Rome, Italia Michael Page International A tempo pieno

    Key Role in Customer Care Area with focus on innovation and transformationThe ideal candidate will supervise Customer Care strategy adoption in the assigned market, ensuring that all departments within the assigned markets are consistently applying the strategy.Work in constant partnership with internal stakeholders. Nurture productive relationships built on...

  • Customer Care Transformation Lead

    1 mese fa

    Rome, Italia Michael Page International Italia S.r.l. A tempo pieno

    Customer Care Transformation Lead - Pharma IndustryAziendaPharmaceutical Multinational CompanyOffertaThe ideal candidate will supervise Customer Care strategy adoption in the assigned market, ensuring that all departments within the assigned markets are consistently applying the strategy.Work in constant partnership with internal stakeholders. Nurture...

  • Customer Service Representative Italy

    2 mesi fa

    Rome, Italia Terumo A tempo pieno

    Job Summary We invite you to join us as a Customer Care Representative, becoming the most important link between your customers, our Sales Teams and the Supply Chain Organization. You will play a vital role in delivering an excellent customer experience to our client base in Italy. In a proactive and hands-on manner, you will contribute to an...

  • Customer Care_Cat. Prot. L.68/99

    3 giorni fa

    Rome, Italia Adecco Italia spa A tempo pieno

    Funzione: Customer Care Categoria Protetta L.68/99Categoria: Call Center / Customer CareInizio previsto: 07/01/2025Luogo di lavoro: Roma, RomaAdecco Italia, per prestigiosa azienda internazionale tecnologica, Leader mondiale nei servizi di parcheggio digitale, ricerca su ROMA un/una:Customer Care Categoria Protetta L.68/99La figura, che verrà inserita in un...

  • Customer Care_Cat. Prot. L.68/99

    3 giorni fa

    Rome, Italia ADECCO ITALIA S.p.A. A tempo pieno

    Adecco Italia, per prestigiosa azienda internazionale tecnologica, Leader mondiale nei servizi di parcheggio digitale, ricerca su ROMA un/una:Customer Care Categoria Protetta L.68/99La figura, che verrà inserita in un contesto dinamico, in continuo sviluppo e con ottime prospettive di crescita professionale, sarà una parte importante del team Customer Care...

  • Customer Care Specialist Rome

    3 settimane fa

    Rome, Italia Teleperformance Deutschland A tempo pieno

    Teleperformance Italia è alla ricerca di 20 Customer Care Specialist per la sede di Roma!Parli Tedesco o Ceco? Questa è la tua occasione per entrare a far parte di un team internazionale e dinamico, non è richiesta la conoscenza dell'italiano!Contratti flessibili: part-time o full-time, con iniziale di un anno.Orari a tua scelta: da 20 a 40 ore...

  • Bilingual Customer Advisor Representative in Lisbon w/Relocation bonus

    3 mesi fa

    Rome, Italia Cross Border Talents A tempo pieno

    We are seeking a motivated and customer-oriented individual to join our team as a Customer Advisor Representative in Lisbon, Portugal. The relocation package includes flight reimbursment, airport pick-up, option to have accommodation included and a paid flight to your home destination once a year.  We are looking for any of the following languages at C1/C2...

  • Customer Care Specialist Rome

    4 settimane fa

    Rome, Italia Teleperformance Deutschland A tempo pieno

    Teleperformance Italia è alla ricerca di 20 Customer Care Specialist per la sede di Roma!Parli Tedesco o Ceco? Questa è la tua occasione per entrare a far parte di un team internazionale e dinamico, non è richiesta la conoscenza dell'italiano!Contratti flessibili: part-time o full-time, con iniziale di un anno.Orari a tua scelta: da 20 a 40 ore...

  • Italian Customer Service

    1 mese fa

    Rome, Italia Cross Border Talents A tempo pieno

    We are looking for Italian Customer Services Representative for Greece or Portugal with Italian as Native language and at least English B2. We provide you with a Relocation Package to simplify your trip down to Greece or Portugal.Your duties:- Provide Customer Support trough the phone, mail or chat.- Maintain good quality relations with the customer- Keep...

  • Customer Care Categoria Protetta Art. 18 Legge 68/99

    6 mesi fa

    Rome, Italia Kelly Services Spa A tempo pieno

    Kelly services spa, seleziona per nota azienda cliente, operante nel settore customer care, un addetto/a customer care appartenente alle categorie protette art.18 legge 68/99 ( categorie equiparate) L'inserimento sarà accompagnato da un articolato percorso di formazione teorica e pratica finalizzato all'acquisizione delle competenze tecniche e...

  • Addetto/a customer care

    2 mesi fa

    Rome, Italia Direzione Lavoro Group A tempo pieno

    Direzione Lavoro Group Spa (Aut. Min. 0001 del 21/01/19), filale di Roma, cerca per importante cliente che lavora nel settore automotiveAddetto/a Customer Care inbound/outboundSiamo alla ricerca di un/a Addetto/a Customer Care appartenente alle Categorie Protette (Legge 68/99), da inserire in un'azienda leader nel settore automotive. La risorsa si occuperà...

  • Operatore Customer Care – categoria protetta art.1 L68/99

    7 giorni fa

    Rome, Italia ADECCO ITALIA S.p.A. A tempo pieno

    Adecco Italia spa sta ricercando per prestigioso cliente che opera nel settore farmaceutico un operatore Customer care, iscritto alle liste di collocamento mirato Art.1 DL.68/99 (categoria protetta).La risorsa si occuperà di assistenza tecnica al cliente, della gestione e risoluzione dei reclami e di promuovere servizi in grado di rispondere alle esigenze...

  • Technical Sales Representative Decorative

    2 mesi fa

    Rome, Italia Antal International Network A tempo pieno

    THE COMPANY Multinational chemical company Technical Sales Representative Decorative Lazio THE ROLE Define operational strategy and develop, negotiate, manage and ensure realization of contracts for the assigned key account(s) Fully understand the key account’s current and future needs and align joint business opportunities to develop revenue and a...

  • Digital Sales Representative with English

    4 settimane fa

    Rome, Italia TTEC A tempo pieno

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Digital Sales Representative with English working onsite in Krakow, Poland you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...

  • Digital Sales Representative with Japanese

    4 settimane fa

    Rome, Italia TTEC A tempo pieno

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Digital Sales Representative with Japanese working onsite in Krakow, Poland you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...

  • Digital Sales Representative with Indonesian-English

    4 settimane fa

    Rome, Italia TTEC A tempo pieno

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Digital Sales Representative with Indonesian-English working on site in Krakow, Poland, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

  • INFERMIERE/A Addetto/a Customer Care telefonico

    7 giorni fa

    Rome, Italia ADECCO ITALIA S.p.A. A tempo pieno

    Professional Solutions, Società di Adecco Group, specializzata in servizi di Outsourcing, ricerca un/a risorsa che potrà apportare il suo contributo ed il suo valore aggiunto per la crescita dell'unità funzionale dedicata ai Patient Support Program nell'ambito della divisione del Field Marketing nel cluster Medical.INFERMIERE/A Addetto/a Customer Care...

  • Customer Service Representative

    5 mesi fa

    Rome, Italia U Trust Insurance Agency LLC A tempo pieno

    About Us:U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.Position Overview:As a Customer Service Representative, you will play a vital role in...

  • Digital Health Customer Success Expert

    6 mesi fa

    Rome, Italia Baxter A tempo pieno

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...