Customer Service Representative Italy

3 settimane fa

Rome, Italia Terumo A tempo pieno

Job Summary

We invite you to join us as a Customer Care Representative, becoming the most important link between your customers, our Sales Teams and the Supply Chain Organization. You will play a vital role in delivering an excellent customer experience to our client base in Italy. In a proactive and hands-on manner, you will contribute to an efficient order processing flow.

You facilitate an efficient order processing flow for the assigned accounts in a proactive and hands-on manner. You will mainly interact with healthcare professionals and hospital purchasing departments. As a trusted partner, you will support all stakeholders in the order fulfilment, invoice generation and after-sales process. 

This role involves a temporary placement of at least 9 months depending on the start of the employment.

Job Responsibilities

As the face of the company to many customers, you will be able to build a strong customer experience and lasting relationships with assigned accounts. On top, you will create and foster good intra-inter-departmental relationships.

You will contribute to the department’s efficient order processing flow, involving

Order Receipt, Control & Entry Delivery Process Invoicing  Customer Master Data management

You facilitate the link between the customer and dedicated sales team. You will provide both with frequent order status updates. You will deliver requested document to customers (e.g. order confirmation, delivery sheet, certificates, ...).

You will resolve sales & product issues, and potential problems in the order process flow. You will inform all stakeholders and answer customer queries accordingly. You will register and manage customer complaints regarding delivery or price, including returns. 

You will manage departmental KPI’s and contribute directly to continuous improvement. 

You will provide back-up services and support to other team members. Visa versa, you will be able to reach out to a reliable team and supervisor when needed.

You will ensure a monthly sales forecast for accounts that are entered into the system 

Profile Description

You have obtained a Bachelor’s degree, preferably related to Customer Care. An equivalent through experience within a similar role will also qualify.

You are customer service minded and administrative oriented. 

You possess a broad knowledge MS office. Knowledge of SAP-functionalities is an additional asset.

You are fluent in English and Italian. This entails writing, verbal and listening skills. 

The ideal Customer Care Agent communicates effectively by listening attentively to customers’ needs and providing timely and helpful information to customers and other departments across the company. 

The Customer CARE Agent is careful and mindful that everything we do at Terumo ultimately connects to patients.

Offer

This role involves a temporary placement of at least 9 months depending on the start of the employment.

Working for a Terumo Customer Service team means contributing to society through healthcare.


Terumo offers an attractive benchmarked salary and benefits package.


We offer an opportunity to work in a top performing and passionate team. An organisation where everyone is treated with respect. We strive to create a diverse, equal and inclusive work environment. We invest in our associates by offering a broad array of development opportunities.


Linked with our core value Care, Terumo allows a hybrid way of working, combining office with home-based work. For the Customer Service team this means, being in the office around 2 days of the week, ensuring team connection face to face in the office on a fixed working day.

During your recruitment process, you’ll be able to have conversations with the hiring manager and other passionate Terumo associates.

  • Customer Service Representative in Porto, Portugal

    1 mese fa

    Rome, Italia Cross Border Talents A tempo pieno

    Customer Service Representative in Porto, Portugal ( Italian Speaking) Location: Porto, Portugal (Relocation Assistance Available) Starting date: 4th November 2024 Position Overview: We are seeking a Customer Service Representative who is fluent in Italian and has a strong desire to help customers succeed. In this role, you will be the first point of contact...

  • Italian Customer Service

    1 settimana fa

    Rome, Italia Cross Border Talents A tempo pieno

    We are looking for Italian Customer Services Representative for Greece or Portugal with Italian as Native language and at least English B2. We provide you with a Relocation Package to simplify your trip down to Greece or Portugal.Your duties:- Provide Customer Support trough the phone, mail or chat.- Maintain good quality relations with the customer- Keep...

  • Customer Service Representative

    4 mesi fa

    Rome, Italia U Trust Insurance Agency LLC A tempo pieno

    About Us:U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.Position Overview:As a Customer Service Representative, you will play a vital role in...

  • In-Market Service Ambassador Manager, Italy

    3 settimane fa

    Rome, Italia Pfizer A tempo pieno

    ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) In-Market Service Ambassador Manager will be responsible for serving as the MEET POC for any escalations or non-standard requests for support in Italy. This role will oversee the HCP transactions to ensure contracts and payments are timely to the program and will present metrics on performance....

  • Italian speaking technical support representative in Greece

    2 mesi fa

    Rome, Italia Patrique Mercier Recruitment A tempo pieno

    Patrique Mercier Recruitment is excited to offer a role as an Italian Speaking Technical Support Representative in Greece! This is a wonderful opportunity for individuals who are passionate about technology and customer service, and who are fluent in Italian.As a Technical Support Representative, you will assist Italian-speaking customers by troubleshooting...

  • Add. Customer Service

    5 mesi fa

    Rome, Italia GIGROUP A tempo pieno

    Per importante realtà che opera nell’ambito della ricerca proponiamo un’opportunità come: ADD. CUSTOMER SERVICE CON INGLESE FLUENTE **La figura inserita nel team commerciale e si occuperà di**: - scouting nuovi clienti; - identificazione opportunità di vendita; - programmazione appuntamenti per la rete vendita; - sviluppo strategie di acquisizione...

  • Customer Service Agent

    1 settimana fa

    Rome, Italia MSX International Inc. A tempo pieno

    Customer Service AgentLocation: Rome, 62, ITWork Schedule: 40 hours per week, Monday-FridayType: HybridAre you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you!MSX is looking for a proactive and enthusiastic Customer Service Agent to join our team in Rome.The RoleAs part of our team, you will manage...

  • Tirocinante Customer Service

    1 settimana fa

    Rome, Italia Adecco Italia spa A tempo pieno

    Tirocinante Customer Service - settore automotiveAutore annuncio: Adecco Italia spaZona lavoro: Roma, RomaData pubblicazione: 09 novembre 2024Sigla riferimento: 0302-1776Descrizione offerta:Funzione: Operatore customer service multicanale (sms, web meeting, telefono, mail)Categoria: Call Center / Customer CareInizio previsto: 18/11/2024Luogo di lavoro: Roma,...

  • Photovoltaic Customer Service Support

    4 settimane fa

    Rome, Italia Randstad A tempo pieno

    Randstad Italia divisione Inhouse seleziona per realtà leader nel settore del fotovoltaico ed energie rinnovabili unCustomer Support - fotovoltaicoda inserire nel team Customer Service Engineer che fornisce supporto tecnico ai clienti privati e businessLuogo di lavoro: Roma Sud Orario: Dal lunedì al venerdì, 8 ore lavorative con flessibilità di ingresso...

  • Sales Representative Italy

    4 settimane fa

    Rome, Italia myPOS A tempo pieno

    About us:When we started myPOS we believed that all businesses and entrepreneurs should be able to leverage the power of card payments and modern technology to grow and thrive. Now we are proud to say that 10 years later we brought that belief to life, with offices in various European countries, over 200,000 clients and a strong team of talented...

  • Sales Representative Italy

    4 settimane fa

    Rome, Italia myPOS A tempo pieno

    About us:When we started myPOS we believed that all businesses and entrepreneurs should be able to leverage the power of card payments and modern technology to grow and thrive. Now we are proud to say that 10 years later we brought that belief to life, with offices in various European countries, over 200,000 clients and a strong team of talented...

  • Senior Customer Service

    1 settimana fa

    Rome, Italia Hays A tempo pieno

    La tua nuova aziendaIl nostro cliente è un importante tour operator italiano al quale ogni anno si affidano migliaia di viaggiatori con la certezza di vivere un'esperienza di viaggio unica e indimenticabile. Per implementazione del servizio di assistenza clienti e gestione reclami siamo alla ricerca un addetto/a al Customer Service.Il tuo nuovo ruoloLa...

  • Tirocinio per Attività di Customer Service

    4 settimane fa

    Rome, Italia Orienta A tempo pieno

    Orienta SpA, Agenzia per il Lavoro, seleziona per importante società operante nell'indotto del settore automobilistico1 Diplomato/a o Laureato/aPer Attività di Tirocinio di 6 mesi Retribuito in attività di Customer Service , Back Office e Gestione Sinistri.Requisiti Richiesti:·       Diploma o Laurea preferibilmente in materie...

  • Tirocinante Customer Service settore automotive

    1 settimana fa

    Rome, Italia ADECCO ITALIA S.p.A. A tempo pieno

    Sei appassionato/a del mondo dei motori? Hai una buona conoscenza dell'inglese?Stiamo ricercando per azienda cliente operante nel settore automotive un/a tirocinante da inserire nel reparto Customer Service. Si offre un inserimento tramite tirocinio della durata di sei mesi con rimborso spese di 800€ mensili e possibilità di accesso alla mensa...

  • Italian Customer Service Representative for Greece

    2 settimane fa

    Rome, Italia DailyStaffWorks Germany A tempo pieno

    Are you ready to take the leap and move to the beautiful, sunny Greece? Explore the great island in your freetime and boost your CV with a job for a big company, that provides customer service for Social Media Company Enjoy the weather, amazing food, beautiful beaches, and a low tax rate!Your daily work will include tasks like these: Provide the highest...

  • Bilingual Customer Advisor Representative in Lisbon w/Relocation bonus

    2 mesi fa

    Rome, Italia Cross Border Talents A tempo pieno

    We are seeking a motivated and customer-oriented individual to join our team as a Customer Advisor Representative in Lisbon, Portugal. The relocation package includes flight reimbursment, airport pick-up, option to have accommodation included and a paid flight to your home destination once a year.  We are looking for any of the following languages at C1/C2...

  • Addetto/a Customer service Assicurativo

    1 settimana fa

    Rome, Italia Ali Spa A tempo pieno

    ALI SPA- Filiale di Roma- per azienda cliente operante nel settore assicurativo ricerca:ADDETTI/E CUSTOMER SERVICE ASSICURATIVOIl candidato ideale dovrà possedere una solida esperienza nelle attività di assistenza clienti e una buona conoscenza delle normative assicurative, con particolare attenzione alla gestione delle polizze.RequisitiIscrizione al RUI...

  • Operatore Customer Service olandese/tedesco

    2 mesi fa

    Rome, Italia Randstad A tempo pieno

    Sei appassionato/a del mondo degli animali e hai un'ottima conoscenza della lingua tedesca o olandese? Randstad Italia, per un'azienda leader nel settore pet, ricerca un/a addetto/a al customer service in smartworking.Addetto/a al customer serviceSede di lavoro: SmartworkingSi offre: Contratto di 6 mesi, con possibilità di conferma. Formazione online.Orario...

  • Customer Service Agent

    3 settimane fa

    Rome, Italia MSX INTERNATIONAL A tempo pieno

    Customer Service Agent40 hours per week, Monday-FridayRome, hybrid  Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you!   MSX is looking for a proactive and enthusiastic Customer Service Agent to join our team in Rome.The RoleAs part of our team, you will manage customer inquiries, communicate...

  • Tirocinante Customer Service

    2 settimane fa

    Rome, Italia Adecco Italia A tempo pieno

    Sei appassionato/a del mondo dei motori? Hai una buona conoscenza dell'inglese?Stiamo ricercando per azienda cliente operante nel settore automotive un/a tirocinante da inserire nel reparto Customer Service. Si offre un inserimento tramite tirocinio della durata di sei mesi con rimborso spese di 800€ mensili e possibilità di accesso alla mensa...