Technical Support Engineer

1 mese fa

Rome, Italia BYD Europe A tempo pieno

About the department:

The After Sales department within BYD Italy is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This includes building up a service network across Europe, providing technical support to our customers and Service Providers, supporting the sales department by calculating Life Cycle Costs, developing the Spare Parts business, and providing training. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.

One of the important tasks of the After Sales department is to provide Technical service to our Service Providers and customers. For the Technical & Warranty team, we are looking for a Technical Support Engineer Passenger Cars.

About the role:

The Technical Support Engineer Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability and high-efficiency technical operations.

As Technical Support Engineer you will:

  • Be responsible for regional technical support in Italy, responding and providing technical solutions quickly through the service portal, remote diagnostics, and onsite support;
  • Conduct regional visits, organize meetings, workshops, and other activities with regional partners and headquarters to continuously improve regional technical capability;
  • Organize and carry out onsite technical training for new product launches, level training programs, and on-the-job training programs in accordance with relevant stakeholders;
  • Collect and report information on typical fault tendencies, latest and critical faults, and promote instant solutions for quality problems;
  • Develop and release technical notices and typical technical repair cases;
  • Manage regional special events, providing timely onsite support with quick solutions, technical research, and analysis according to stakeholder instructions;
  • Respond instantly to special event management;
  • Perform other tasks assigned by the line manager.

Your profile:

  • Bachelor's degree or above, with more than 2 years of relevant experience; fluent in English, Italian, and Chinese; proficiency in other European languages is a plus;
  • Strong cross-cultural communication skills and cross-function coordination ability;
  • Ability to work under pressure and meet strict deadlines in a dynamic environment;
  • NEV technical background is preferable;
  • Willingness to travel frequently in Europe and to China.

We offer:

  • Performance and experience-based competitive remuneration;
  • Health Insurance (Metasalute) and Meal Vouchers;
  • Department & company-wide team-building events;
  • An exciting opportunity to be part of the European transition to Zero Emissions transportation and the decarbonization of the economy.

Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.

#J-18808-Ljbffr

  • Technical Support Engineer Passenger Cars

    3 settimane fa

    Rome, Italia BYD Europe A tempo pieno

    About the department:The After Sales department within BYD Italy is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This is including but not limited to building up a service network in whole Europe providing technical support to our customers and Service Providers supporting the sales department by...

  • Technical Support Engineer Passenger Cars

    2 settimane fa

    Rome, Italia BYD Europe A tempo pieno

    About the department:The After Sales department within BYD Italy is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This is including but not limited to building up a service network in whole Europe providing technical support to our customers and Service Providers supporting the sales department by...

  • Field Technical Support Engineer III

    6 mesi fa

    Rome, Italia Johnson Controls A tempo pieno

    For our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...

  • Technical Support

    1 giorno fa

    Rome, Italia Transtec Services Srl A tempo pieno

    TransTec Service Srl, società di servizi e consulenza che opera nel settore ICT e dell’Innovazione tecnologica, è alla ricerca di una risorsa per Technical Support.Principali mansioni Technical Support:Gestione richieste di assistenza;Diagnostica problematiche;Risoluzione problemi di 1° livello ed eventuale assegnazione del ticket al 2° livello;Fornire...

  • RFID Field Technical Support Engineer II

    6 mesi fa

    Rome, Italia Johnson Controls A tempo pieno

    For our Retail Division we are looking for a: RFID Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory,...

  • Technical Field Engineer

    3 giorni fa

    Rome, Italia Experis - Gruppo Manpower srl A tempo pieno

    Experis è la società IT & Technology del Gruppo Manpower.Le persone e le loro competenze sono il nostro successo e insieme ci poniamo come partner tecnologici dei nostri clienti attraverso servizi e soluzioni.Vogliamo essere artefici, proprio insieme a te, di un ambiente di lavoro innovativo, stimolante e flessibile, attraverso i nostri Valori: People,...

  • Junior Automotive Technical Support

    3 settimane fa

    Rome, Italia MSX International Inc. A tempo pieno

    Title: Junior Automotive Technical Support Location: Roma, Rome, IT, 00148 Date: Aug 3, 2024 Are you our new Junior Automotive Technical Support? We are always open to meet bright Graduates in Engineering like you to join our Technical Department. As part of MSX Talents Acquisition Program, we look with interest at young degree students eager to get in...

  • Technical Lead Engineer

    5 mesi fa

    Rome, Italia HITACHI ENERGY ITALY S.P.A. A tempo pieno

    Description : We are looking for a Technical Lead Engineer to support all engineering activities related to the Automation Scope of Medium and High Voltage Substations including testing and commissioning activities. You will drive excellence by ensuring that engineering, testing and commissioning activities are efficiently and cost-effectively...

  • Support Engineer

    2 mesi fa

    Rome, Italia Serco A tempo pieno

    Package Description Joining Serco Italy’s amazing team offers: Competitive Salary. Great career opportunities in the Space industry Comprehensive package of benefits offered by the company, such as life insurance and health insurance. Engaging company events to foster team spirit. Hybrid working model to support work-life balance. ...

  • Technical Sales Engineer

    4 settimane fa

    Rome, Italia Telema International A tempo pieno

    Storica e prestigiosa multinazionale manifatturiera, operante nei settori Energy, Power ed Oil & Gas ci ha incaricati di ricercare una/un:Technical Sales EngineerLa risorsa sarà inserita all'interno di una Divisione del Gruppo, a riporto diretto del BU Director e si occuperà della gestione del cliente (end user o EPC contractor) e della fase...

  • Layout & Piping Stress Analysis & Support Engineer

    5 giorni fa

    Rome, Italia Tecnimont A tempo pieno

    Job Post: Layout & Piping Stress Analysis & Support EngineerMISSIONThe Layout & Piping Stress Analysis & Support Engineer executes the assigned activities following the instructions given by the Layout & Piping Stress Analysis & Support Group Leader and in accordance with the Engineering Practices and Quality Standards in force within the team, job...

  • PeopleSoft HCM Technical Support Consultant

    3 settimane fa

    Rome, Italia Square One Resources A tempo pieno

    Job Title: PeopleSoft HCM Technical Support ConsultantStart Date: DecemberJob Type: ContractWe are seeking an experienced PeopleSoft HCM Technical Support Specialist to join our client's team. This role is crucial in providing technical support, troubleshooting, and developing solutions within the PeopleSoft HCM environment. You will work closely with both...

  • Layout & Piping Stress Analysis & Support Engineer

    4 settimane fa

    Rome, Italia https:www.energyjobline.comsitemap.xml A tempo pieno

    MISSIONThe Layout & Piping Stress Analysis & Support Engineer executes the assigned activities following the instructions given by the Layout & Piping Stress Analysis & Support Group Leader and in accordance with the Engineering Practices and Quality Standards in force within the team, job requirements, time schedule and cost requirements.Key Activities and...

  • Support Engineer

    2 mesi fa

    Rome, Italia Serco A tempo pieno

    Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation...

  • Motorcycle Technical Support

    6 mesi fa

    Rome, Italia MSX International A tempo pieno

    Sei un fan del settore Automotive con passione anche per le due ruote? Ti piace risolvere problemi tecnici? Vorresti entrare a far parte di una rinomata azienda del settore, mettere in gioco le tue competenze tecniche ed acquisire esperienze professionali? Allora stiamo cercando te! In qualità di Motorcycle Technical Support Agent ti occuperai di...

  • Technical Sales Engineer

    1 mese fa

    Rome, Italia Valmet Corporation A tempo pieno

    Ti sei da poco laureato e cerchi un lavoro dinamico all’interno di una realtà strutturata?Presso la nostra sede di Roma, selezioniamo: un/una Technical sales engineer. Il ruolo consiste nel fornire supporto tecnico e preparare offerte personalizzate per valvole industriali e prodotti correlati ad una clientela diversificata (End-Users, EPC, OEM) nel...

  • Technical Sales Engineer

    1 mese fa

    Rome, Italia Valmet Corporation A tempo pieno

    Ti sei da poco laureato e cerchi un lavoro dinamico all’interno di una realtà strutturata?Presso la nostra sede di Roma, selezioniamo: un/una Technical sales engineer. Il ruolo consiste nel fornire supporto tecnico e preparare offerte personalizzate per valvole industriali e prodotti correlati ad una clientela diversificata (End-Users, EPC, OEM) nel...

  • Technical Sales Engineer

    2 mesi fa

    Rome, Italia Valmet A tempo pieno

    Ti sei da poco laureato e cerchi un lavoro dinamico all’interno di una realtà strutturata? Presso la nostra sede di Roma , selezioniamo: un/una Technical sales engineer, il ruolo consiste nel fornire supporto tecnico e preparare offerte personalizzate per valvole industriali e prodotti correlati ad una clientela diversificata (End-Users, EPC, OEM)...

  • Layout & Piping Stress Analysis & Support Engineer

    8 mesi fa

    Rome, Italia KT - Kinetics Technology A tempo pieno

    MISSION Layout & Piping Stress Analysis & Support Engineer executesthe assigned activities following the instructions given by the Layout& Piping Stress Analysis & SupportGroup Leader and inaccordance with the Engineering Practices and Quality Standards in force withinthe team, job requirements, time schedule and cost requirements. Key activities...

  • Junior Automotive Technical Support

    6 mesi fa

    Rome, Italia MSX International A tempo pieno

    Are you our new Junior Automotive Technical Support?  We are always open to meet bright Graduates in Engineering like you to join our Technical Department. As part of MSX Talents Acquisition Program, we look with interest at young degree students eager to get in the world of consultancy services for the automotive industry!  How will your job look...