Customer Success Trainee

3 settimane fa

Re, Italia Leadrat A tempo pieno
Job Requirements:
Along with the Customer Success Executive you will help own the overall relationship with our customer base which includes: initial onboarding and training increasing adoption ensuring retention and ongoing satisfaction. Be the customer s first point of contact. You are their advocate and champion and work directly with our product team to help improve Clipboard (feature requests improvements bugs) You will help customers maximize the value of Clipboard with absolute knowledge of the product High levels of quality customer engagement ensuring they reach success as soon as possible A continuous approach to actively growing the community of customers Identify opportunities for growth by relaying information back to the sales team Respond to support queries provide answers and be the goto guide Management of CRM and other platforms related to delivering customer success You will help monitor customer health through available metrics and assessment and carry out followup actions as necessary Along with the Customer Success Executive you will help to identify and resolve challenges with product adoption encountered by our customers Should be able to train the new sales joinees on the product.

crm management,adoption,customer,customer relationship management,problem-solving,customer engagement,product knowledge,sales,training

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