Customer Support Executive

2 settimane fa

Re, Italia Careerschool HR Solutions A tempo pieno
Overview:The Customer Support Executive plays a crucial role in ensuring customer satisfaction and loyalty. They are responsible for addressing customer inquiries resolving issues and providing assistance in a timely and professional manner. This position is vital in maintaining positive customer relations and contributing to the overall success of the organization.Key Responsibilities:
  • Responding to customer inquiries via phone email or chat
  • Resolving customer issues and complaints with patience and empathy
  • Providing product information and technical assistance
  • Processing orders returns and exchanges
  • Escalating complex issues to the appropriate department
  • Identifying and assessing customer needs to achieve satisfaction
  • Maintaining accurate customer records and interactions in the CRM system
  • Collaborating with other team members to provide seamless customer support
  • Monitoring customer satisfaction and identifying areas for improvement
  • Following up with customers to ensure their issues are resolved
  • Adhering to company policies and procedures in all customer interactions
  • Participating in ongoing training and development programs
  • Assisting with customer feedback analysis and reporting
  • Contributing to the development of support resources and knowledge base
  • Adapting to new customer support technologies and tools
Required Qualifications:
  • Bachelors degree in Business Administration Communications or related field
  • Proven experience in a customer support or service role
  • Excellent communication and active listening skills
  • Strong problemsolving and decisionmaking abilities
  • Proficiency in using CRM software and support tools
  • Ability to multitask and prioritize in a fastpaced environment
  • Empathy and patience in handling customer concerns
  • Technical skills to troubleshoot basic product issues
  • Ability to work effectively in a team environment
  • Flexibility and adaptability to evolving customer needs
  • Strong attention to detail and accuracy in data entry
  • Understanding of customer satisfaction metrics and KPIs
  • Proactive attitude and willingness to take initiative
  • Commitment to maintaining professional and positive customer interactions
  • Knowledge of relevant industry products and services

communication,multitasking,customer service,empathy,adaptability,hindi

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