Field Service Engineer

1 settimana fa

Re, Italia SolarEdge A tempo pieno

Power the Future with us

SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.

By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.

The Field Service Engineer is responsible for providing on site customer support for SolarEdge products installed in the field. The primary scope of the technical support is to provide response to the customer regarding the proper operation of SolarEdge products for the customers application and intended use.

Duties and Responsibilities:

Technical

  • Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge product schematics data stored in knowledgebase and other sources of information available.
  • Develop solutions to problems that range from simple product troubleshooting to complex integration and interface scenarios.
  • Advise customers concerning equipment operation maintenance or programming.
  • Provide presales information about SolarEdge s products
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
  • Manage the monitoring database of customer installations. Perform analysis of large datasets to deduce procedure for resolution for complex problems.
  • Ability to read and interpret schematics with a good understanding of high voltage basics electronics and measurement equipment.

Account Management

  • Maintain extensive and constant engagement with installers and end user customers with the goal to grow relationships provide training and better the SolarEdge brand.
  • Support Customer Service Sales and Marketing in their activities to identify and develop business opportunities.
  • Become expert in assigned regional area to understand market dynamics biggest influencers and local best practices
  • Answer inbound calls and emails from customers and contractors in a prompt knowledgeable and courteous manner documenting all information into call tracking system
  • Travel to distributors installers or end user customers to provide service or provide emergency repair service.
  • Document all activity in SolarEdge CRM software and other database software platforms including writing comprehensive internal and external facing reports detailing efforts issues and results.
  • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers peers and managers.
  • Ability to communicate distinctly and effectively in English using proper grammar to effectively answer all customer inquiries promptly and accurately.
  • General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller.
  • Demonstrated ability to promote teamwork and build enduring relationships.




Country:
United States

City:
Puerto Rico

Requirements :

Required Skills and Qualifications:

  • Preferred BSEE BSME or equivalent (including practical experience with distributed solar installations). Minimum of an Associates degree Power Electronics Renewable Electrical Systems and electrotechnical field or other electrical concepts training.
  • Strong knowledge of NEC and PV system regulatory codes for PV installations including but not limited to the National Electrical Code NEC 690 PV Power System installation UL1741 IEE1547 for the interconnection of distributed resources with power systems FERC661 etc. Exceptional listening and questioning skills.
  • Basic understanding of IP network technology.
  • Strong electrical and electronic troubleshooting skills.
  • 2 years of handson experience in a technical role including 1 year in a customer facing role.
  • At least two years of experience in a professional customer service technical helpline or remote support profession.
  • This is a remote position requiring significant travel including cal and long distance. Must be able to travel greater than 50% of the time.
  • Must be flexible for all shifts 24 hours a day 7 days a week as required.
  • Excellent customer service and interpersonal skills. Must be able to deal with customers under stressful and sometimes adverse conditions.
  • Outstanding verbal and written communications skills.
  • Ability to multitask in a very fastpaced environment.
  • Technical knowledge of SolarEdge products and related applications is a plus.
  • Familiarity with competitive products is a plus.
  • US and international travel required


FAIR PAY & A JUST WORKPLACE

At SolarEdge we are committed to fair transparent pay and we strive to provide competitive marketinformed compensation. The pay range for this position in Puerto Rico at the start of employment is expected to be between $55K75K annually. It is anticipated that most qualified candidates will fall near the middle of this range. However base pay offered is based on market location and may vary further depending on individualized factors for job candidates such as jobrelated knowledge skills experience and other objective business considerations.

Even more importantly please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations the total compensation package for this position may also include other elements including a bonus and/or equity awards in addition to a full range of medical financial and/or other benefits. Our highly competitive benefits package is designed to support your success at work at home and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts identities perspectives and experiences that help advance the difference we make for consumers and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply including women LGBTQIA people people of color and people with disabilities.

Remote Work :

Yes

Employment Type :

Fulltime

  • Field Service Engineer UK Mobile Water Solutions

    2 giorni fa

    Re, Italia Saur EUROPE A tempo pieno

    With over 25 years of experience NSI Mobile Water Solutions part of Nijhuis Saur Industries (Saur Group) is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimise downtime in a wide range situation 24/7 365 days a year.At...

  • Field Service Engineer UK Mobile Water Solutions

    1 settimana fa

    Re, Italia Saur EUROPE A tempo pieno

    With over 25 years of experience NSI Mobile Water Solutions part of Nijhuis Saur Industries (Saur Group) is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimise downtime in a wide range situation 24/7 365 days a year.At...

  • Field Service Engineer PLC Programming

    2 giorni fa

    Re, Italia Remote People A tempo pieno

    Horizons is looking for a Field Services Engineer with strong background in PLC Programming and automated systems to join one of our international clients a key player in the Automation Machinery Manufacturing industry.Their expertise focused on automated feeding mixing and dosing systems engineered installed and maintained for LithiumIon Battery...

  • Field Service Engineer PLC Programming

    1 settimana fa

    Re, Italia Remote People A tempo pieno

    Horizons is looking for a Field Services Engineer with strong background in PLC Programming and automated systems to join one of our international clients a key player in the Automation Machinery Manufacturing industry.Their expertise focused on automated feeding mixing and dosing systems engineered installed and maintained for LithiumIon Battery...

  • Energy Storage Field Service Engineer Electrically Biased

    2 giorni fa

    Re, Italia BYD Europe A tempo pieno

    About the roleEngineers required for the entire UK region.BYD is seeking Energy Storage Field Service Engineers to cover various energy storage site locations across the UK. This role is responsible for reporting to the UK ESS Operations Manager. The Field Service Engineer will perform preventative maintenance troubleshooting and warranty repairs along with...

  • Energy Storage Field Service Engineer Electrically Biased

    1 settimana fa

    Re, Italia BYD Europe A tempo pieno

    About the roleEngineers required for the entire UK region.BYD is seeking Energy Storage Field Service Engineers to cover various energy storage site locations across the UK. This role is responsible for reporting to the UK ESS Operations Manager. The Field Service Engineer will perform preventative maintenance troubleshooting and warranty repairs along with...

  • Resident Service Engineer

    2 giorni fa

    Cavriago (RE), Italia AVL Italia S.R.L. A tempo pieno

    Resident Service Engineer La figura di Resident Service Engineer si occupa della manutenzione, della calibrazione e della riparazione dei prodotti AVL, presso la sede del cliente. Egli fornisce i servizi professionali e orientati al cliente secondo i processi definiti e contribuisce al miglioramento continuo dei prodotti e dei servizi fornendo feedback...

  • Field Care Supervisor

    2 giorni fa

    Re, Italia Bradcare Limited A tempo pieno

    Position: Field Care Supervisor Responsible to: Registered Manager Hours: 37 Variable hours You may be required to work additional hours as required by the needs of the business. Hours of work: Between the hours of 07:00 22:00 0.5hr lunch break...

  • Field Care Supervisor

    1 settimana fa

    Re, Italia Bradcare Limited A tempo pieno

    Position: Field Care Supervisor Responsible to: Registered Manager Hours: 37 Variable hours You may be required to work additional hours as required by the needs of the business. Hours of work: Between the hours of 07:00 22:00 0.5hr lunch break...

  • Project Engineer

    2 mesi fa

    Re, Italia Sell & More A tempo pieno

    Sell&more è alla ricerca di un project engineer da inserire per un importante progetto, con realtà multinazionale ns cliente, presso un cantiere sito a Sesto Fiorentino (FI).Durata progetto 12 mesi, disponibilità immediata.Posizione: Supportare il Project Manager e/o l'Engineering Manager nella gestione tecnica del progetto per raggiungere gli obiettivi:...

  • Project Engineer

    1 mese fa

    Re, Italia Sell & More A tempo pieno

    Sellmore è alla ricerca di un project engineer da inserire per un importante progetto, con realtà multinazionale ns cliente, presso un cantiere sito a Sesto Fiorentino (FI).Durata progetto 12 mesi, disponibilità immediata.Posizione: Supportare il Project Manager e/o l'Engineering Manager nella gestione tecnica del progetto per raggiungere gli obiettivi:...

  • Commissioning & service engineer gas & particles 1

    5 giorni fa

    Cavriago (RE), Italia AVL Italia S.R.L. A tempo pieno

    Commissioning & Service Engineer Gas & Particles The Commissioning & Service Engineer performs simple installations, supports complex installations, commissions, maintains, calibrates, and repairs AVL gas & particles analytical systems at the customer site. He/She delivers professional and customer-oriented services according to defined processes and...

  • Civil Engineer

    2 giorni fa

    Re, Italia ACS A tempo pieno

    Job Description Our client a dynamic and vertically integrated general contractor with over 25 years of experience specializes in residential new construction including single and multifamily developments. They are currently developing over 2500 BTR (Build for Rent) assets and seek a Civil Engineer to join their innovative team. **This position...

  • Civil Engineer

    1 settimana fa

    Re, Italia ACS A tempo pieno

    Job Description Our client a dynamic and vertically integrated general contractor with over 25 years of experience specializes in residential new construction including single and multifamily developments. They are currently developing over 2500 BTR (Build for Rent) assets and seek a Civil Engineer to join their innovative team. **This position...

  • Pipelines Corrosion Engineer

    2 giorni fa

    Re, Italia Embakire A tempo pieno

    DescriptionOverview:We are seeking a Pipelines Corrosion Engineer to join the Northern Area Corrosion & Inspection Division (NAC&ID) under Northern Area Technical Support Department (NATSD).NATSD provides engineering support for the Northern Area Oil Operations with specialized engineering and technical knowledge in the areas of various disciplines to...

  • Pipelines Corrosion Engineer

    1 settimana fa

    Re, Italia Embakire A tempo pieno

    DescriptionOverview:We are seeking a Pipelines Corrosion Engineer to join the Northern Area Corrosion & Inspection Division (NAC&ID) under Northern Area Technical Support Department (NATSD).NATSD provides engineering support for the Northern Area Oil Operations with specialized engineering and technical knowledge in the areas of various disciplines to...

  • Process Engineer

    4 settimane fa

    Re, Italia Eli Lilly And Company A tempo pieno

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Full Stack Engineer

    2 giorni fa

    Re, Italia Vlaunchu A tempo pieno

    Full Stack EngineerOverview:The Full Stack Engineer plays a critical role in our organization responsible for developing and implementing scalable software solutions. This position is essential for driving the technological innovation and growth of our company contributing to the development of robust and efficient web applications.Key...

  • Full Stack Engineer

    1 settimana fa

    Re, Italia Vlaunchu A tempo pieno

    Full Stack EngineerOverview:The Full Stack Engineer plays a critical role in our organization responsible for developing and implementing scalable software solutions. This position is essential for driving the technological innovation and growth of our company contributing to the development of robust and efficient web applications.Key...

  • Electrical Engineer

    2 giorni fa

    Re, Italia Embakire A tempo pieno

    Description We are seeking an Electrical Engineer to join EastWest Pipelines Dept.EastWest Pipelines Dept. is responsible for providing an engineering support to 11 crude oil pump stations 4 Compression Station 2 Booster Stations at Jizan/Abha Pipelines and ASL Stabilizer.In addition leading BI19 projects that is related to electrical systems and to...