Director of Housekeeping

2 mesi fa

Rome, Italia Rosewood Hotel Group A tempo pieno
General Information Country/Region Italy Province/City Rome Location Rosewood Rome Department Rooms - Heart of House Job Type Full-time Permanent Job Description

Director of Housekeeping

Are you ready to play a pivotal role in the successful opening of the Rosewood Rome? As a Director of Housekeeping, you will be part of the most awaited preopening in the eternal city of Rome. You will be the driving force behind the organization of the housekeeping department and to set the reputation of the hotel cleanliness standards.

Education and Experience

Hotel Management Diploma, Degree or Degree in Hospitality Management, Hospitality Business Administration, or equivalent Bachelor’s degree related major; 3 years experience in housekeeping management or related professional area. Over five years of work-related experience, preferably in the luxury Hotel industry. Fluent in Italian and English.

Key Activities and Duties

  • Solid experience in managing a housekeeping department in ultra luxury hotels.
  • Exceptional attention to detail and passionate Leader.
  • Excellent interpersonal and communication skills.
  • Strong team spirit with a passion for attracting, developing, and retaining talent.
  • Flexibility and adaptability.
  • Natural leader, hands on leadership style with open door policy approach.
  • Lead daily briefs in the housekeeping operation, communicate clear daily operations activities, set expectations and share business objectives.
  • Ensures associates are treated fairly and equitably. Ensures training and onboarding is provided to all team members.
  • A high commitment to delivering outstanding guest experiences. Leading by example.
  • Empowers associates to provide excellent customer service.
  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures.
  • Provide consistent and productive employee feedback and provide recognition to create positive work environment.
  • Resolves guest problems and follow up ensuring excellent resolution has been provided.
  • Brings issues to the attention to Managing Director and/or Human Resources if necessary.

Key Strategies and Function

  • Ensures compliance with all housekeeping policies, standards and procedures.
  • Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
  • Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
  • Control Inventories stock to ensure adequate supplies.
  • Supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have clean, tide and proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Shares results, hotel and company goals consistently.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
About Us

Located in the former headquarters of Italy’s Banca Nazionale del Lavoro (BNL) overlooking the iconic Via Veneto, Rosewood Rome will encompass three historic buildings, each of which were originally built in the early 1900s. The crown jewel of the project will be the reimagination of the former BNL headquarters, the main unit of the development that was initially designed by renowned Italian architect and urban planner Marcello Piacentini. The design will take influence from the hotel’s location overlooking Via Veneto, one of Rome’s most elegant streets and a symbol of the celebrated Federico Fellini film, La Dolce Vita, with elegant interiors that blend timeless style with contemporary comforts. In keeping with Rosewood’s guiding A Sense of Place philosophy, Rome’s relaxed ambiance and devotion to dolce far niente, or the art of “doing nothing,” will influence the hotel’s design concept, which will mix traditional architectural elements with modern décor and detailing to create a sophisticated environment for the ultimate life of leisure. Upon completion, Rosewood Rome will offer 157 accommodations, including 44 suites. Home to three dining outlets, including a contemporary Italian bistro, a lobby bar and café and a rooftop bar with a terrace with sweeping views of the city, the hotel will serve as a luxurious escape for locals and visitors alike. Additional amenities include a subterrain experience within the bank’s original vault featuring a modern Roman Bathhouse and Sense, A Rosewood Spa, located on the rooftop which will feature four dedicated treatment rooms and a wellness terrace with a reflecting pool and dynamic fitness center. Dedicated event spaces will encompass three meeting rooms and a grand ballroom.

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