Duty Manager

1 settimana fa

Re, Italia AccorHotel A tempo pieno

  • Conduct daily briefings and ensure that all pertinent information is well received by team members 

  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met 

  • Review analyze and suggest improvement of work flow and standards at the Front Desk 

  • Analyze rate variance report to ensure rooms revenue control approve discounts and rebates 

  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations 

  • Ensure documentation of all guest related issues using the logbook 

  • Sign media and supervise shift handover procedures  

  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues 

  • Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently 

  • Assist Guest Relations in greeting rooming and sending off guests 

  • Inspect front of house and back of house regularly for cleanliness and orderliness 

  • Ensure that front line staff complies with marketing techniques and maximizes sales 

  • Check billing instructions monitor guest credit and act upon any discrepancies 

  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates 

  • Ensure procedures of OnCall Valet Desks and driveways are manned at all times and run efficiently 

  • Ensures the Safety Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies. 

  • Conduct Night Audit Process for hotel 

Qualifications :

  • Diploma in Tourism / Hospitality Management  

  • Minimum 2 years of relevant experience in a similar capacity  

  • Excellent reading writing and oral proficiency in English language 

  • Ability to speak other languages and basic understanding of local languages will be an advantage 

  • Good working knowledge of MS Excel Word & PowerPoint 

Remote Work :

No

Employment Type :

Fulltime

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