Lavori attuali relativi a Customer Operations - Metropolitan City of Milan - Fieldwire USA
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Customer Support
4 settimane fa
Metropolitan City of Milan, Italia Ricercamy Srl | IT - test A tempo pienoIl nostro cliente Festo, multinazionale tedesca leader nella tecnologia di automazione industriale con oltre 21.000 dipendenti in tutto il mondo, ci ha incaricato di ricercare un Customer Support per la sede italiana. L’azienda Festo è un punto di riferimento globale nell’innovazione tecnologica e nei programmi didattici per il settore industriale....
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Retail operations supervisor
4 settimane fa
Metropolitan City Of Milan, Italia POP MART A tempo pienoRetail Operations SupervisorIndustry: Designer toys and collectible pieces Location: Milan, ItalyJob type: Full time Permanent Working Hours: 40 hours per weekAbout POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy...
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Back office operations l.68/99
4 settimane fa
Metropolitan City Of Milan, Italia Synergie Italia S.p.a. A tempo pienoSynergie68, filiale di Milano Restelli, cerca per realtà multinazionale del settore moda una risorsa da inserire comeBACK OFFICE OPERATIONS L.68/99La risorsa, categoria protetta e iscritta alle liste del collocamento mirato L.68/99, sarà inserita nel team Operations e darà supporto nelle seguenti attività:Analisi venduto di campagne vendita;Supporto...
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Sales & operations analyst
4 settimane fa
Metropolitan City Of Milan, Italia Cargoful | AI For Transportation Planning A tempo pienoAbout CargofulIn the AI Era, modern technology should be at the backbone of supply chains, but the world is not quite there yet. From retail stores all the way up to large-scale enterprise, professionals are craving tech solutions to run supply chain operations in much better ways, saving money and reducing the environmental footprint on our planet.That’s...
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Operations stage
4 settimane fa
Metropolitan City Of Milan, Italia M-Cube A tempo pienoM-Cube è un'azienda leader nelle soluzioni di In-Store Digital Engagement, che offre un ampio portafoglio di soluzioni che vanno dalla radio in-store al digital signage, all'interattività e alle applicazioni mobili. M-Cube sviluppa soluzioni digitali innovative per migliorare il servizio, il coinvolgimento, la fidelizzazione dei clienti e la comunicazione...
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Network Operations Intern
3 settimane fa
Milan, Lombardy, Italy, IT Mail Boxes Etc. Italia A tempo pienoCome Network Operations Intern ti occuperai del supporto operativo ai Centri Servizi appartenenti alla rete Mail Boxes Etc. in Italia rispondendo alle principali richieste e domande sui prodotti e servizi offerti clienti B2B e B2C. In questo ruolo, lavorerai anche a stretto contatto con il team commerciale sia per la gestione della contrattualistica che per...
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Director, Site Operations
4 settimane fa
Milan, Italia Vantage Data Centers A tempo pienoDirector, Site Operations - MilanAbout Vantage Data CentersVantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known...
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Retail operations supervisor
4 settimane fa
Milan, Italia POP MART A tempo pienoRetail Operations SupervisorIndustry: Designer toys and collectible pieces Location: Milan, ItalyJob type: Full time Permanent Working Hours: 40 hours per weekAbout POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy...
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Retail Operations Supervisor
4 settimane fa
Milan, Italia POP MART A tempo pienoRetail Operations SupervisorIndustry:Designer toys and collectible piecesLocation:Milan, ItalyJob type:Full time PermanentWorking Hours:40 hours per weekAbout POP MARTFounded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture...
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Retail Operations Supervisor
4 settimane fa
Milan, Italia POP MART A tempo pienoRetail Operations SupervisorIndustry:Designer toys and collectible piecesLocation:Milan, ItalyJob type:Full time PermanentWorking Hours:40 hours per weekAbout POP MARTFounded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture...
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Customer Service Manager
4 settimane fa
Milan, Italia D1 Milano A tempo pienoAbout Us:We are a dynamic company in the premium accessories and watch industry, dedicated to delivering unparalleled products and experiences to our customers worldwide. In order to expand our team, we are looking for a precise and experienced Customer Service Manager to join us in our Milan office.D1 Milano is an Italian Watch Brand with over 3 million...
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Business Operations Analyst
4 settimane fa
Milan, Italia Soldo A tempo pienoSoldo is the proactive spend management solution that frees progressive businesses to accomplish more.We free finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate the inefficiency in...
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Business Operations Analyst
4 settimane fa
Milan, Italia Soldo A tempo pienoSoldo is the proactive spend management solution that frees progressive businesses to accomplish more.We free finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate the inefficiency in...
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Business Operations Analyst
4 settimane fa
Milan, Italia Soldo A tempo pienoSoldo is the proactive spend management solution that frees progressive businesses to accomplish more.We free finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate the inefficiency in...
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Sales & operations analyst
4 settimane fa
Milan, Italia Cargoful | AI For Transportation Planning A tempo pienoAbout CargofulIn the AI Era, modern technology should be at the backbone of supply chains, but the world is not quite there yet. From retail stores all the way up to large-scale enterprise, professionals are craving tech solutions to run supply chain operations in much better ways, saving money and reducing the environmental footprint on our planet.That’s...
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Customer Service Manager
4 settimane fa
Milan, Italia D1 Milano A tempo pienoWe are a dynamic company in the premium accessories and watch industry, dedicated to delivering unparalleled products and experiences to our customers worldwide. In order to expand our team, we are looking for a precise and experienced Customer Service Manager to join us in our Milan office.D1 Milano is an Italian Watch Brand with over 3 million people...
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Customer service manager
3 settimane fa
Milan, Italia D1 Milano A tempo pienoAbout Us:We are a dynamic company in the premium accessories and watch industry, dedicated to delivering unparalleled products and experiences to our customers worldwide. In order to expand our team, we are looking for a precise and experienced Customer Service Manager to join us in our Milan office.D1 Milano is an Italian Watch Brand with over 3 million...
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Business Operations Analyst
4 settimane fa
Milan, Italia Soldo A tempo pienoSoldo is the proactive spend management solution that frees progressive businesses to accomplish more. We free finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate the inefficiency in...
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Customer Service Manager
4 settimane fa
Milan, Italia D1 Milano A tempo pienoWe are a dynamic company in the premium accessories and watch industry, dedicated to delivering unparalleled products and experiences to our customers worldwide. In order to expand our team, we are looking for a precise and experienced Customer Service Manager to join us in our Milan office.D1 Milano is an Italian Watch Brand with over 3 million people...
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Retail Operations Supervisor
4 settimane fa
Milan, Italia POP MART A tempo pienoRetail Operations Supervisor Industry: Designer toys and collectible pieces Location: Milan, Italy Job type: Full time Permanent Working Hours: 40 hours per week About POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and...
Customer Operations
4 settimane fa
Customer Operations Support SpecialistHilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application.Who are we looking for?As a Customer Operations Support Specialist, your objective is to ensure our customers get the most out of Fieldwire by answering their questions about our platform, executing repeatable back office operations tasks to set up premium subscription contracts and accounts, and creating how-to articles and onboarding guides in our customer-facing Knowledgebase. You’ll join a tight-knit team that will challenge you to answer a high volume of questions at the highest level of quality, while systematically improving the usability of our product and support resources. Plugging into innovative systems for issue, feedback, and help content-improvement tracking, you’ll interface directly with our product, engineering, sales, and success, and internal operations teams to champion the voice of the customer and develop new processes, automations, and customer outreach programs.Reporting to our EU Team Manager of Customer Operations Support (remote, Paris based), in conjunction with our local (relevant region) Business Owner, you’ll have a wealth of tactical resources to develop your skills in troubleshooting, bug reporting, sales operations, and more. Taking as much pride in “owning the inbox” as setting up new accounts, onboarding new customers, and creating the next great how-to guide that helps us work “smarter, not harder”, your verbal and written communication skills will flourish, if you’re up to the challenge.If you’re experienced in customer service, developing help content, and/or executing back office operations; passionate about helping people revolutionize how construction projects are managed; and excited to work cross-functionally to solve customer issues at their root causes, we’d love to meet youWhat you’ll be doingFieldwire’s core mission is a proven competitive advantage: be the most customer-success driven company with the most intuitive App in Construction Tech. Manning the front lines in executing that mission, our Customer Operations Support Team owns direct communication channels with our existing and potential new customers (email, phone, chat, and messaging), authoring and localizing our user-facing Knowledgebase, direct customer onboardings and webinars for small and self-serve accounts, and high-volume internal account operations processes (creating subscription orders and invoice management, back office premium account procurement, etc.).The primary responsibilities for our next Customer Operations Support Specialist will be to:Master the Fieldwire product; answer inbound phone calls, emails, and messages, persistently driving each customer issue to resolution, in Italian and EnglishTriage and troubleshoot account management, customer education, and technical support issues; follow and iterate on bug, product improvement, and feature-request reporting proceduresUpdate existing customer-facing Knowledgebase articles, setup guides, and instructional videos in Italian and EnglishCreate and deliver administrator and end user trainings that successfully onboard new customers in Italian and EnglishExecute basic account operations tasks, configuring custom contracts with sales and their customers and performing account set up and various other back office administrative processesContribute to the execution of cross-functional projects with product, engineering, marketing, sales, and success teams that champion the voice of the customer and deliver new processes, automations, and customer outreach programsAt Fieldwire, we’re looking for our next Customer Operations Support Specialist to have the following skills and experiences:1-2 years of Customer Support, Success, Account Management, or other relevant customer-facing experience, preferably but not required to be in the SaaS industryAbility to speak and write in fluent English ItalianAble to communicate in English for training and internal communicationPositivity, empathy, and patience when working through customer issuesStrong time management skills and experience and/or interest in working on a remote teamOwner mentality and can-do attitude; creative problem solver who asks for help as readily as they give itGreat to work with (ambitious and committed, humble and fun); desire to learn in a dynamic startup environment and grow your career with us for the long termAnd if you have any of the following, we REALLY want you to apply todayBasic fluency in other European languagesPrior experience with Zendesk, Salesforce, and/or equivalent digital Support and CRM platformsProven experience creating issues in Jira and internal documentation in Confluence, or similar softwareExperience developing and maintaining customer-facing and/or internal docsExperience translating English (support) content to (relevant regional language)Experience contributing to internal process development and/or account managementExperience in or knowledge of the construction industryWhy Fieldwire?Fieldwire is a construction field management software, used on over 1,000,000+ projects worldwide. We’re obsessed with improving the way teams work together. We’re building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year. We’re delivering a superior, easy-to-use product that’s driven by the voice of our customers.Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has a nearly five-star rating based on thousands of customer reviews. Fieldwire was venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together. Fieldwire was acquired by Hilti for $300M in November 2021.Where is the job located?This role is Hybrid, and based in Milan, Italy.#J-18808-Ljbffr
