Operation BPO Governance Lead
5 giorni fa
The resource, reporting to the Head of Ops & Customer Service governance, will be responsible for mapping and monitoring BPO’s of the Operations & Customer Care area with the ambition to streamline BPO management processes ensuring that all outsourced activities align with our company’s standards and objectives. Build a unique control framework, identify potential synergies and optimisation. By closely monitoring and supporting the Contract Owner, the resource will ensure that all contractual obligations are met, reducing operational risks and enhancing service delivery.Key ResponsibilitiesOversee the mapping and continuous monitoring of Business Process Outsourcing (BPO) activities within the Operations & Customer Care area.Ensure all outsourced activities align with the company’s standards and objectives.Identify and implement strategies to streamline BPO management processes.Develop and maintain a unique control framework to monitor and optimize BPO operations.Promote effective communication between internal Contract owner/manager and BPO’s parties.Identify potential synergies across different BPO activities to enhance efficiency and effectiveness.Implement optimization initiatives to improve service delivery and operational performance.Closely monitor and support the Contract Owner to ensure all contractual obligations are met.Working conditions: Full TimeDuration: PermanentLocation: Milan (hybrid)#J-18808-Ljbffr
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Operation BPO Governance Lead
3 settimane fa
Milan, Italia ING Bank N.V. A tempo pienoThe resource, reporting to the Head of Ops & Customer Service governance, will be responsible for mapping and monitoring BPO’s of the Operations & Customer Care area with the ambition to streamline BPO management processes ensuring that all outsourced activities align with our company’s standards and objectives. Build a unique control framework, identify...
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Data Product Governance Lead
1 mese fa
Milan, Italia Amplifon A tempo pienoData Product Governance Lead Milano, Lombardia, Italy Who we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries, give back the joy...
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Technical Lead
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Milan, Italia Moltiply Tech A tempo pienoMoltiply BPO&Tech è leader europeo nell'innovazione finanziaria e uno dei principali player italiani nell’offerta di servizi complessi di outsourcing e IT nel mondo finanziario.La nostra mission è aumentare l'efficienza e migliorare la competitività dei nostri clienti, agendo come partner forte e affidabile.Siamo un Gruppo di 3.500 persone che si...
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Technical Lead
1 mese fa
Milan, Italia Moltiply A tempo pienoMoltiply è leader europeo nell'innovazione finanziaria e uno dei principali player italiani nell’offerta di servizi complessi di outsourcing e IT nel mondo finanziario.La nostra mission è aumentare l'efficienza e migliorare la competitività dei nostri clienti, agendo come partner forte e affidabile.Siamo un Gruppo di 3.500 persone che si impegna a...
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IT Application Lead
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Milan, Italia Generali A tempo pienoGenerali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees. GOSP - Generali Operations Service Platform...
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DailyBanking Customer Ops Stageur
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Milan, Italia ING A tempo pienoLa risorsa verrà inserita all’interno dell’ufficio Daily Banking Operation e si occuperà di supportare il team nella gestione delle attività operative e dei controlli legate ai Processi Daily Banking e Customer. Il candidato ideale ha una spiccata attitudine al lavoro di squadra, alle relazioni interpersonali. È una persona precisa, curiosa e con un...
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FT-Production Lead
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Milan, Italia Freudenberg Group A tempo pienoWorking at Freudenberg: We will wow your world!Responsibilities:Assign and delegate job responsibilities, ensuring tasks are completed efficiently and accurately.Ensure all team members are fully trained in their respective roles and responsibilities.Personally communicate expectations to team members and hold them accountable for their performance.Address...
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Global IT Governance
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Milan, Italia Amplifon A tempo pienoGlobal IT Governance & Strategy Internship | starting date: October | months | Milan Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over , professionals and a network of , points of sale in countries , Amplifon helps people rediscover the emotions of sound. The company values people...
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Milan, Italia TÜV SÜD A tempo pienoTÜV Italia è un ente indipendente di certificazione, ispezione, testing, collaudi e formazione, che offre servizi certificativi in ambito qualità, energia, ambiente, sicurezza e prodotto. La risorsa sarà inserita all’interno della Divisione Business Assurance, reparto Operation con la funzione di Lead auditor nei sistemi di gestione qualità,...
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Operation Manager eMobility GCoC
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Milan, Italia HITACHI ENERGY ITALY S.P.A. A tempo pienoDescription : Implements the operation strategy within the Global Center of Competence eMobility (GCoC eMobility) as part of the Global Product Group (GPG) Grid and Power Quality Solutions (GPQS). The mission encompasses the proper hand-over and consistency from solutions releases made by R&D and from project sales to use in business operations,...
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Milan, Italia Amazon A tempo pienoData Center Operation Manager, Data Center OperationsAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...
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Milan, Italia Nippon Gases A tempo pienoWelcome to Nippon Gases | NIPPON GASES Senior Governance Risk and Compliance Specialist Job description Nippon Gases is one of the leadingcompanies in the industrial and medical gases business in Europe. We servicemore than 150,000 customers and have a diversified involvement in broadindustries such as healthcare, food, manufacturing, metallurgy,...
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Senior Consultant
1 mese fa
Milan, Italia Sia Partners A tempo pienoJob description Sia Partners sta ricercando un Consultant per la sede di Milano (modalità hybrid) da inserire nella Practice IT Strategy in progetti di organizzazione, revisione di processi e trasformazione aziendale. Il candidato prescelto sarà coinvolto a seconda dell'esperienza maturata, nei seguenti progetti: Area Governance ...
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Lead UX/UI Designer
2 settimane fa
Milan, Italia Euronext A tempo pienoWe are looking for a Lead UX/UI Designer to join the Digital Team. The position will be based in Milan.Key accountabilitiesConduct user research and experiments to understand pain-points users are facing and analyze their feedback.Manage the governance around the use of the Digital Design System.Represent the firm in interactions with external partners...
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COO Governance Expert
1 settimana fa
Milan, Italia ING Bank N.V. A tempo pienoActing as a lead and in his/her managerial position, he/she is responsible for:Proactively supporting the strategy analysis in COO with the aim to ensure continuous improvement. The candidate will support/lead business cases for each initiative aimed to generate efficiency in COO, challenge/support through cost analysis COO departments to become scalable,...
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Data Center Operation Manager, TPE
3 settimane fa
Milan, Italia Amazon A tempo pienoData Center Operation Manager, TPE - DCOAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...
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Senior Consultant
1 mese fa
Milan, Italia Sia Partners A tempo pienoDescrizione del lavoroSia Partners sta ricercando un Consultant per la sede di Milano (modalità hybrid) da inserire nella Practice IT Strategy in progetti di organizzazione, revisione di processi e trasformazione aziendale.Il candidato prescelto sarà coinvolto a seconda dell'esperienza maturata, nei seguenti progetti:Area GovernanceOrganizzazione IT e IT...
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Lead Consultant
2 settimane fa
Milan, Italia Open Text Corporation A tempo pienoOPENTEXT is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital...
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Daily Banking OPS Stageur
2 settimane fa
Milan, Italia ING Bank N.V. A tempo pienoLa risorsa verrà inserita all’interno dell’ufficio Daily Banking Operation e si occuperà di supportare il team nella gestione delle attività operative e dei controlli legate ai Processi Daily Banking e Customer. Il candidato ideale ha una spiccata attitudine al lavoro di squadra, alle relazioni interpersonali.È una persona precisa, curiosa e con un...
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Microsoft Tech Lead
5 mesi fa
Milan, Italia Fineco Bank A tempo pienoPrintCompany DescriptionFineco Bank is a leading European bank with a 20 years history and a fully digital DNA with a branchless approach since the start. Fineco is one of the banks with the widest products range available. We have developed a truly one-stop-solution which includes trading, investment and payment services. We have developed a 100%...