DailyBanking Customer Ops Stageur

6 mesi fa


Milan, Italia ING A tempo pieno

La risorsa verrà inserita all’interno dell’ufficio Daily Banking Operation e si occuperà di supportare il team nella gestione delle attività operative e dei controlli legate ai Processi Daily Banking e Customer.
Il candidato ideale ha una spiccata attitudine al lavoro di squadra, alle relazioni interpersonali. È una persona precisa, curiosa e con un forte orientamento al risultato.
Deve avere capacità di analisi, competenze nella comunicazione scritta e forte orientamento al risultato.

Principali responsabilità :

Erogare i controlli sulle attività svolte dal fornitore per i Processi sopra menzionati; Supportare nella gestire le richieste di servizio girate internamente dal BPO; Durante la gestione delle attività sopra, il candidato dovrà:

oIndividuare i motiviper cui il BPO non è in grado di gestire in autonomia le richieste;

oIndividuare possibili soluzioni da implementare;

oGarantire gli aggiornamenti dei manuali;

oAnalizzare la reportistica prodotta dal BPO.

Completano il profilo:

Conoscenza del pacchetto Office; Lingua inglese; Laurea conseguita o in corso Area: Economica,Giuridica, Sociologica, Comunicazione, Ingegneria dell’Informazione, Statistica e Scienze Politiche.

Tipologia di Contratto : stage

Super flexible smart working Competitive base salaries and performance based bonuses Diverse cultures & Innovative mindsets International Environment Commitment to sustainability Lots of training development opportunities to help you grow Lots of moments dedicated to physical and mental well-being A special day off when it is your birthday: we call it #doyourbirthday And of course we can’t forget: free water & coffee at the office

Our Commitment
Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.



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