German L1 Service Desk Specialist

16 ore fa

marche italy, Marche Sapsf Tempo pieno

SAPSF is seeking a Senior Analyst to provide German-language L1 Service Desk support for enterprise users.

Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.

You will log, diagnose and resolve incidents or escalate as needed, using ServiceNow and approved procedures. xysqume

You will handle German-language user contacts, promote self-service, contribute to knowledge articles, and participate in continuous-improvement of SLA and quality reviews.