German L1 Service Desk Specialist

2 giorni fa

Marche, Italia Sapsf Tempo pieno 28.000 € - 42.000 € Contratto

SAPSF is seeking a Senior Analyst to provide German-language L1 Service Desk support for enterprise users. You will log, diagnose and resolve incidents or escalate as needed, using ServiceNow and approved procedures.

You will handle German-language user contacts, promote self-service, contribute to knowledge articles, and participate in continuous-improvement of SLA and quality reviews.