Datacenter RUN Technician

About the Company:

Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.

About the Role:

As a member of the DC Operations team and reporting to the Datacenter Manager, the

DC IT/RUN maintenance Technician

ensures the proper functioning of the data center infrastructure by securing equipment installation and maintenance, which guarantees the equipment’s continuity of service. The role requires to work on-call on a team’ rotation basis.

Responsibilities:

Contribute to datacenter systems architecture and ensure 1st level of supportOptimize the racks for new serversConnect power and network cables within server and network racksWire the incoming cables and network within the racks respecting wiring schemeInstall / Uninstall servers as required by the DC Team Leader and in accordance with the operational planAssemble and install computer hardware (assemble / install / upgrade/ update servers)Adhere to health and safety rules and regulatory requirementsEscalate incident tickets to Level 2 support where appropriateComplete interventions on the equipment in response to monitoring alerts or customer ticketsUpgrade the servers (change obsolete components)Undertake curative maintenance on delivered serversTroubleshoot technical issues using various tools: network, serversPerform regular established maintenance proceduresUnderstand and maintain cabling systemsReplace failed networking devices within racksImplement actions to resolve problems related to the server environmentEnsure servers are functioning properly via analysis and monitoringFor all these actions, use the right tools and keep asset’s databases up to date: stock, assets, status, actions, etc…Manage and resolve system failures quicklyAssist team members with other relevant maintenance tasks within the DatacenterCoordinate activity with all 24/7 teams and help improve customer relationsContribute to the continuous improvement of the department, meeting the requirements set out in the quality management systemHelp maintain good customer relations and customer satisfaction on a daily basisEnsure information is shared between maintenance agents and provide reports to the Team LeaderRespect the schedule and targets set by the Team Leader

Qualifications:

High school diploma or equivalent qualification in electronics / IT / MaintenanceA minimum of 2 years’ experience in a similar roleExperience of building and maintaining computers

Required Skills:

A keen interest in IT and computer hardware products/componentsAdvanced understanding of general maintenance procedures and techniquesPhysically capable and available to work weekends, public holidays, and eveningsEffective problem-solving abilitiesA team player with excellent communication skillsOrganized, autonomous and adaptableBasic knowledge of computer networkingWell-organized person and have the ability to prioritize tasksCustomer centric orientedAutonomousAttention to detail and a solution orientated approachPositive, energetic and proactive mindset

Preferred Skills:

Not specified

Pay range and compensation package:

Not specified

Equal Opportunity Statement:

Include a statement on commitment to diversity and inclusivity.

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