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Datacenter Infrastructure Specialist
7 giorni fa
OVHcloud's Business Unit Industry is responsible for designing and delivering server resources and infrastructures. We innovate and industrialize best practices to ensure a competitive and quality level of service while respecting customer deadlines.
About the Role
As a member of the DC Operations team, you will report to the Datacenter Manager and work as a DC IT/RUN maintenance Technician. Your responsibilities include ensuring the proper functioning of data center infrastructure by securing equipment installation and maintenance. This guarantees the equipment's continuity of service. You will work on-call on a team rotation basis and contribute to datacenter systems architecture and ensure 1st level of support.
Key Responsibilities
• Contribute to datacenter systems architecture and ensure 1st level of support
• Optimize the racks for new servers
• Connect power and network cables within server and network racks
• Wire the incoming cables and network within the racks respecting wiring scheme
• Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
• Assemble and install computer hardware (assemble / install / upgrade/ update servers)
• Adhere to health and safety rules and regulatory requirements
• Escalate incident tickets to Level 2 support where appropriate
• Complete interventions on the equipment in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components)
• Undertake curative maintenance on delivered servers
• Troubleshoot technical issues using various tools: network, servers
• Understand and maintain cabling systems
• Replace failed networking devices within racks
• Implement actions to resolve problems related to the server environment
• Ensure servers are functioning properly via analysis and monitoring
• For all these actions, use the right tools and keep asset's databases up to date: stock, assets, status, actions, etc…
• Assist team members with other relevant maintenance tasks within the Datacenter
• Coordinate activity with all 24/7 teams and help improve customer relations
• Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
• Help maintain good customer relations and customer satisfaction on a daily basis
• Ensure information is shared between maintenance agents and provide reports to the Team Leader
• Respect the schedule and targets set by the Team Leader
