Customer Service Representative
3 settimane fa
Due to continued growth and market development, we are searching for an Experienced Technical Customer Service Representative to become an active team member supporting the Italian, Greek and Maghreb customer area.In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solution. You manage and follow up the end-to-end process, from product selection, quoting, sales order entry up to the delivery of materials, including invoicing and any complaints.You are becoming the first Viking point of contact with our customers, while building the day-to-day relationship with them. Even if this role remains office based, it may involve occasional customer visits.Furthermore, you will have the following duties:Prepare and track quotes according to pricing guidelines and maximize quote conversionProcess and follow up on incoming orders, verifying proper application of commercial agreementWork closely with the administrative department to ensure reliable order fulfillment and proper invoicing processMaximize sales by proactively providing customers with product and service information to influence decision makingProvide customers with pricing, lead times, product information, technical documents, etc. and support them in case of complaintsCollaborate with replenishment team and occasionally with suppliers in case of delayed shipmentsCoordinate shipment to customers - if necessary, cooperate with warehouse/carrierMonitor daily reports and act accordingly.You will report to the Local Customer Service Team Leader based in Milan.Qualifications and experience:This position requires experience 5+ years in a commercial or customer service environment (B-to-B)You have a technical background or experience (construction or plumbing industry experience is an advantage)You have excellent administrative skills and a good knowledge about international trade (import/export)You have a good knowledge and experience with IT tools (Office suite and modern ERP’s); SAP experience is an advantageYou have an excellent command of Italian and English, French is an assetYou have a proactive approach with the active listening and critical thinkingYou are a natural problem solver with positive attitude and with an excellent conflict managementYou have strong verbal and written communication skills, and you are an excellent team playerYou are highly conscientious, curious, an easy learner, a dynamic and agile multi-taskerYou are used to work on a goal-driven basis and enjoy the challengesOur offer:Stable company: for overthree decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.Package: we offercompetitive compensationthat recognizes your expertise and dedication.Great place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family.Grow your careerwith us, collaborate across borders, and enjoy theadvantagesof a trulyinclusive and nurturing environment. Apply now and become part of our extraordinary journeyContact information:If you are interested in this position, please send your Curriculum Vitae and cover letter in English to human_resources@viking-emea.comLearn how we collect, use and share your personal data in ourGeneral Data Protection Regulation policy
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Customer Service Representative
4 settimane fa
Milan, Italia Viking EMEA A tempo pienoDue to continued growth and market development, we are searching for an Experienced Technical Customer Service Representative to become an active team member supporting the Italian, Greek and Maghreb customer area.In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional...
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Customer service representative
4 settimane fa
Milan, Italia Viking EMEA A tempo pienoDue to continued growth and market development, we are searching for an Experienced Technical Customer Service Representative to become an active team member supporting the Italian, Greek and Maghreb customer area. In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional...
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Customer Service Representative
4 settimane fa
Milan, Italia Viking EMEA A tempo pienoDue to continued growth and market development, we are searching for an Experienced Technical Customer Service Representative to become an active team member supporting the Italian, Greek and Maghreb customer area. In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional...
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Customer Service Representative
3 settimane fa
Milan, Italia Viking EMEA A tempo pienoDue to continued growth and market development, we are searching for an Experienced Technical Customer Service Representative to become an active team member supporting the Italian, Greek and Maghreb customer area.In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional...
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Customer service manager
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Milan, Italia D1 Milano A tempo pienoAbout Us:We are a dynamic company in the premium accessories and watch industry, dedicated to delivering unparalleled products and experiences to our customers worldwide. In order to expand our team, we are looking for a precise and experienced Customer Service Manager to join us in our Milan office.D1 Milano is an Italian Watch Brand with over 3 million...
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Customer Service Manager
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Milan, Italia D1 Milano A tempo pienoWe are a dynamic company in the premium accessories and watch industry, dedicated to delivering unparalleled products and experiences to our customers worldwide. In order to expand our team, we are looking for a precise and experienced Customer Service Manager to join us in our Milan office.D1 Milano is an Italian Watch Brand with over 3 million people...
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Customer Service Representative
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Customer Service Representative
3 settimane fa
Milan, Italia Regal Rexnord A tempo pienoScopo del ruolo:Per una sostituzione maternità stiamo cercando un/a giovane motivato/a e dinamico/a che desideri acquisire esperienza pratica e approfondire le proprie competenze in un contesto aziendale stimolante.Nel team Customer Service la persona selezionata avrà l’opportunità di imparare le attività di supporto e assistenza dei clienti dalla...
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Customer Service Representative
3 settimane fa
Milan, Italia Regal Rexnord A tempo pienoScopo del ruolo:Per una sostituzione maternità stiamo cercando un/a giovane motivato/a e dinamico/a che desideri acquisire esperienza pratica e approfondire le proprie competenze in un contesto aziendale stimolante.Nel team Customer Service la persona selezionata avrà l’opportunità di imparare le attività di supporto e assistenza dei clienti dalla...
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Customer Service Manager
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Milan, Italia D1 Milano A tempo pienoAbout Us: We are a dynamic company in the premium accessories and watch industry, dedicated to delivering unparalleled products and experiences to our customers worldwide. In order to expand our team, we are looking for a precise and experienced Customer Service Manager to join us in our Milan office. D1 Milano is an Italian Watch Brand with over 3...
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Customer Service Representative
4 settimane fa
Milan, Italia Regal Rexnord A tempo pienoScopo del ruolo: Per una sostituzione maternità stiamo cercando un/a giovane motivato/a e dinamico/a che desideri acquisire esperienza pratica e approfondire le proprie competenze in un contesto aziendale stimolante.Nel team Customer Service la persona selezionata avrà l’opportunità di imparare le attività di supporto e assistenza dei clienti dalla...
