Guest Relation Agent

5 giorni fa

Milan, Italia Cipriani A tempo pieno

Situato in via Palestro 24 e affacciato su uno dei parchi più antichi di Milano, i giardini Indro Montanelli, Casa Cipriani Milano ricorda gli ambienti eleganti e confortevoli dei vecchi gentleman club inglesi, con richiami alla classicità italiana.
Il Progetto comprende 15 Camere & Suite e un Club privato che include il Ristorante con un’ampia terrazza, la Pickering Room e il Living Room, con interni curati dal designer fiorentino Michele Bonan; il Wellness & Fitness Center, una piccola oasi di pace nel cuore della città progettata dallo Studio Apostoli.
Un luogo unico, semplice e autentico dove ci auguriamo ci si possa sentire a casa, con il servizio e lo stile che fanno parte della nostra filosofia da 90 anni.
Casa Cipriani Milano è alla ricerca di un Guest Relation Agent Trainee in grado di rappresentare al meglio l’autentica accoglienza Cipriani, e di elevare al massimo l’esperienza dei nostri ospiti.

Requisiti:

  • Ottime doti comunicative e di team work
  • Professionalità e cortesia
  • Laurea o titolo di livello pari o superiore in ambito turistico/hospitality o marketing
  • Precisione e attenzione ai dettagli
  • Ottima conoscenza della lingua inglese (costituirà titolo preferenziale la conoscenza di una terza lingua)
  • Buona conoscenza del pacchetto Office
  • Capacità di memorizzare preferenze ed abitudini degli ospiti
  • Essere costantemente informati su tendenze e novità del momento in ambito ristorativo, attività, eventi ecc.
  • Disponibilità a su turnazione anche serale nei weekend
  • Percorso di stage della durata di 6 mesi curriculare/extracurriculare con rimborso spese
Responsabilità:
  • Accogliere i nostri ospiti presso la reception ed essere un entusiasta primo punto di contatto
  • Supporto al team, nella gestione del processo di accoglienza tramite il CRM
  • Cercare di migliorare l'esperienza dei soci con una continua attenzione alle preferenze di questi
  • Accogliere le richieste dei soci in modo appropriato per mantenere un alto livello di soddisfazione e qualità, segnalando queste dinamiche al manager di riferimento
  • Supporto nella gestione delle prenotazione e inbox reservation per gli outlet F&B
  • Essere in grado di dare informazioni riguardo i vari servizi offerti da Casa Cipriani Milano
Benefits:
  • Attività di Team Building e Formazione
  • Rimborso spese per tirocinio
  • Percorsi di crescita all’interno della Compagnia
  • Possibilità di esperienze all’estero
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