Customer Support Agent

4 settimane fa

Bergamo, Italia adh Personal Thüringen A tempo pieno
Job Title:

Customer Support Agent (Italian speaking) - POS System Solutions

Experience the power of a game-changing career. Are you looking for what's next?

We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions in over 70 countries.

And we're proud to be recognized with awards such as 'World's Best Workplaces', 'Best Companies for Career Growth', and 'Best Company Culture', year after year.

If you're looking to grow and be inspired as a Customer Support Agent in Porto, Portugal, you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency, and customer journey improvement.

Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within

That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a Customer Support Agent, you will:

  1. You are the voice of our company, the direct link to our customers.
  2. Take care of our Italian-speaking customers by phone, email, chat, and social media channels.
  3. Support competently our merchants for all questions and inquiries about our product and service.
  4. Work on the optimization of all processes related to our customers to constantly increase the happiness of our merchants.
  5. Work with other departments together, for example, Sales and Marketing.
  6. You will be part of an international and multilingual team.
Your qualifications

Concentrix is a great match if you:

  1. Are fluent, verbal and written in Italian (C1).
  2. Have an advanced level of English (B2).
  3. Possess strong communication skills: approachable, patient, and customer-oriented.
  4. Have a high level of empathy: providing excellent, customer-friendly service is your top priority.
  5. Are capable of managing escalation processes and resolving complex issues.
  6. Have prior experience as customer support.
  7. Are familiar with omnichannel support (phone, chat, email) and can work with many tools at once.
  8. Have a problem-solving mindset, curious and persistent in resolving issues.
  9. Are well-organized and able to stay calm under pressure.
  10. Are proficient in using a smartphone, tablet, and computers.

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

  1. Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
  2. Competitive salary and performance bonus.
  3. Work in a central location in Porto, Portugal.
  4. Bring-a-friend (referral) bonus opportunities.
  5. Full paid training on the company and the project you'll be working on.
  6. Career development programs, specialized courses, and language classes. Experience the best version of you

If all this feels like the perfect next step in your career journey, we want to hear from you.

Apply today and discover why over 440k+ game-changers around the globe call Concentrix their 'employer of choice.' Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally.

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Porto

Avenida Sidonio Pais N 93

Language Requirements

English (Required), Italian (Required)

#J-18808-Ljbffr

  • Customer Support Agent

    7 mesi fa

    Provincia di Bergamo, Lombardia, Italia Social Discovery Group A tempo pieno

    More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many. We solve the problem of loneliness, isolation, and disconnection with the help of digital reality. Our **digital nomad team of more than 1200 professionals **works all over the world. Together, we are solving the prevalent problem of loneliness and...

  • Customer Support Specialist

    8 mesi fa

    Bergamo, Italia ABB A tempo pieno

    **Customer Support Specialist - Temporary**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Internship - Customer Support

    2 settimane fa

    Bergamo, Italia ABB A tempo pieno

    **Internship - Customer Support**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Customer Service Agent with Italian

    4 settimane fa

    Bergamo, Italia adh Personal Thüringen A tempo pieno

    As a Customer Service Agent with Italian, you will be supporting our prestige brand Client on the European market, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from with confidence.Job...

  • Customer Support

    1 settimana fa

    Bergamo, Italia ABB A tempo pieno

    **Customer Support / Order Entry Internship**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Customer Support Specialist

    1 settimana fa

    Bergamo, Italia Madbit entertainment srl - a socio unico A tempo pieno

    **Stiamo cercando una persona da inserire nel gruppo dedicato alla consulenza, all’assistenza e alla formazione sui software Fatture in Cloud e Dipendenti in Cloud (gestionali per piccole aziende e professionisti).** **LE TUE CARATTERISTICHE**: - Hai una propensione per il supporto ai clienti e desideri lavorare in un ambiente altamente dinamico e...

  • Customer Support Specialist

    2 settimane fa

    Bergamo, Italia SIAD A tempo pieno

    Siamo alla ricerca di un customer support specialist per la Divisione Global Service, dedicata ai servizi di After Sales. La persona prescelta si occuperà delle richieste dei clienti per la fornitura dei pezzi di ricambio e/o di servizi, gestendo il flusso dalla creazione dell’offerta fino alla consegna di parti di ricambio di compressori e impianti. Il...

  • Customer Care

    2 mesi fa

    Bergamo, Italia team.blue Italy A tempo pieno

    **Role**: We are looking for a **FIRST LEVEL TECHNICAL SUPPORT SPECIALIST** **Activity**: - Analyze customer care data and report on Net Promoter Score (NPS) metrics. - Utilize customer support tools and business intelligence systems. **Requirements**: - Diploma from a Technical Institute or equivalent experience. - Strong problem-solving skills and...

  • Sales & Customer Support

    7 mesi fa

    Bergamo, Italia AAAgents A tempo pieno

    Sei di Bergamo e prenderti cura dei clienti è la tua passione? Forse questa è l’offerta giusta per te! AAAgents, ricerca per importante SPA di servizi energetici un Sales & Customer Specialist a Tempo indeterminato. **La proposta prevede**: - RAL commisurata all’esperienza; - Premi per il raggiungimento degli obiettivi; - Buoni pasto; - Auto ad uso...

  • Customer Care

    2 settimane fa

    Bergamo, Italia team.blue Italy A tempo pieno

    **Role** For our company Register.it we are looking for a **FIRST LEVEL TECHNICAL SUPPORT SPECIALIST** **Description** - Customer Care data analysis and reporting - Net promoter score system - Use of customer support tools and business intelligence **Requisition** - Diploma of Technical Institute or equivalent - Good aptitude for problem solving and direct...

  • Customer Support Specialist with Italian

    4 settimane fa

    Bergamo, Italia adh Personal Thüringen A tempo pieno

    Job Title:Customer Support Specialist with ItalianYour responsibilities:Develop an in-depth knowledge of our client's platform.Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone.Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.Diagnose...

  • Rental Agent Bergamo

    3 giorni fa

    Bergamo, Italia Centauro Rent a Car A tempo pieno

    Referencia oferta: - BERGAMO - Descripción: - RENTAL AGENT BERGAMO Empresa: - CENTAURO RENT A CAR ITALY S.R.L Puesto: - Rental Agent - BERGAMO(BERGAMO) - Publicado: - Jornada laboral: Completa - Experiência mínima: 0 Meses - Características: Customized attention and information to nationals and internationals clients Booking management and rental...

  • Back Office

    2 giorni fa

    Bergamo, Italia In Job S.p.A. A tempo pieno

    In Job S.p.A. - Career Center di Bergamo seleziona **BACK OFFICE - CUSTOMER SERVICE** per realtà operante nel settore Commercio **Mansioni** - Gestione degli ordini e dei rapporti con clienti e agenti - Gestione preventivi e offerte - Gestione provvigioni agenti - Coordinamento con l'area logística e la produzione **Requisiti** - Diploma in ragioneria...

  • ADDETTO BACK OFFICE/CUSTOMER CARE

    3 giorni fa

    Bergamo, Provincia di Bergamo, Italia Lavoro Mio - Agenzia per il lavoro - S.p.A. A tempo pieno

    Lavoro Mio S.p.A. - Filiale di Costa Volpino - ricerca un ADDETTO BACK OFFICE/CUSTOMER CARE per importante ditta specializzata in arredobagno di design. Principali mansioni: - inserimento ordini, - gestione database clienti, - gestione contatti coi clienti, - interfacciarsi con agenti e altre figure commerciali. Requisiti richiesti: - ottima conoscenza della...

  • Agente Plurimandatario

    6 giorni fa

    Bergamo, Italia AROMITALIA SPA A tempo pieno

    Aromitalia è una primaria azienda che produce e commercializza materie prime e semilavorati di gelateria e pasticceria,presente sul mercato italiano ed estero dal 1942. La nostra clientela è costituita da artigiani di gelateria e pasticceria, laboratori e industrie del settore. Stiamo mettendo le basi del nostro futuro per rafforzare un trend positivo di...

  • Rental Sales Agent Milan Bergamo

    1 settimana fa

    Bergamo, Italia OK Mobility A tempo pieno

    An exciting opportunity has arisen in Milan Bérgamo for a Rental Agent position. The Rental Agent is responsible for optimizing the rental experience by selling extras based on the customer's needs, drafting rental agreements, and providing exceptional customer service. As a Rental Sales Agent you are entrusted with educating our customers on their buying...

  • Rental Sales Agent

    2 settimane fa

    Bergamo, Italia OK Mobility A tempo pieno

    An exciting opportunity has arisen in Bergamo for a Rental Agent position. The Rental Agent is responsible for optimizing the rental experience by selling extras based on the customer's needs, drafting rental agreements, and providing exceptional customer service. As a Rental Sales Agent you are entrusted with educating our customers on their buying options...

  • Agente Pubblicitario

    2 settimane fa

    Bergamo, Italia AD COMMUNICATION SRL A tempo pieno

    AD COMMUNICATION SRL Divisione DIGITALE ITALIA cerca Agenti di Commercio anche plurimandatari per consulenza digitale alle aziende. Offresi acconti provvigionali. Provvigioni 25%. Zone di lavoro Bergamo/Milano/Brescia Contratto di lavoro: Contratto con partita IVA, Agenzia Stipendio: €2.000,00 - €5.000,00 al mese Benefit: - Supporto allo sviluppo...

  • Agente telecomunicazioni

    1 giorno fa

    Bergamo, Italia Rewind Srl A tempo pieno

    Rewind è una società specializzata nella vendita di servizi di telecomunicazioni e soluzioni ICT per imprese e professionisti.Il nostro portafoglio clienti comprende a oggi circa 35 mila imprese che si affidano a noi per potenziare il proprio business. Offriamo loro supporto e assistenza nei seguenti ambiti:Soluzioni di telefonia mobile e...

  • Agente di Commercio Plurimandatario

    7 mesi fa

    Bergamo, Italia OASINATURA Laboratori cosmetici A tempo pieno

    Azienda settore parafarmaceutico, per lancio prodotto esclusivo gel antinfiammatorio **naturale con ingredienti Biologici, **per lo sport, la prevenzione e cura di patologie articolari e muscolari, RICERCA: AGENTI PLURIMANDATARI con propria rete clienti nei settori, **palestre, fisio center, farmacie e parafarmacie, erboristerie e negozi sportivi**, per...