Guest services executive

4 ore fa

Anacapri, Campania, Italia Bachecalavoro Tempo pieno
Luogo di lavoro:

Anacapri


Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.

WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare:
  • Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.
  • Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.
  • Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.
  • Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.
  • AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.
  • EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.
  • Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
  • Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues. xysqume
  • Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.