Guest services executive

2 giorni fa

Anacapri, Campania, Italia Bachecalavoro Tempo pieno

Luogo di lavoro:

Anacapri

WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare:

  • Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.
  • Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.
  • Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.
  • Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.
  • AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.
  • EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.
  • Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
  • Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues.
  • Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.