Technical Service Representative

3 settimane fa

Milan, Italia Xerox Corporation A tempo pieno

City

State/Province

Lombardia

Country

Italy

Department

TECHNICAL_SERVICE_ENGINEERING

Date

Working time

Full-time

Ref#

20034584

Job Level

Job Type

Experienced

Job Field

TECHNICAL_SERVICE_ENGINEERING

Seniority Level

Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

Primary Responsibilities:

  1. Provide outstanding service to our clients. It is imperative that our customers' devices are working correctly, and that they receive top-notch service at all times.
  2. Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
  3. Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications:

  1. Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, or Repair.
  2. Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
  3. Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
  4. This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days:

  1. You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
  2. Comprehensive understanding of our company and customer service culture.
  3. Clear expectations in reference to call load, territory alignment and client satisfaction.
  4. Thorough knowledge base of the equipment and inventory needs to support your territory.
  5. Actively and correctly completing service calls independently.

Additional Benefits:

  1. Substantial growth opportunities for future career development within a supportive and collaborative company culture.
  2. Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  3. Paid time off, plus holidays and personal days.
#J-18808-Ljbffr

  • Technical Service Representative

    2 giorni fa

    Milan, Italia Xerox Corporation A tempo pieno

    CityState/ProvinceLombardiaCountryItalyDepartmentTECHNICAL_SERVICE_ENGINEERINGDateWorking timeFull-timeRef#20034582Job LevelJob TypeExperiencedJob FieldTECHNICAL_SERVICE_ENGINEERINGSeniority LevelAssociateDescription & RequirementsAbout Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our...

  • Senior Service Sales Representative Marine

    4 settimane fa

    Milan, Italia Johnson Controls A tempo pieno

    Obiettivo generaleLa figura del Service Sales Representative Marine si occuper della gestione dei clienti Marine in ambito automazione HVAC, Fire e Security (Fire detection e suppression) con l'obiettivo specifico di identificare e gestire le opportunit commerciali di business Service con particolare focus sui progetti refitting di sistemi di sicurezza...

  • Technical Service Advisor

    4 settimane fa

    Milan, Italia BRP A tempo pieno

    Our Global Services team is recruiting for an open position as a Technical Service Advisor based remotely anywhere in Italy. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure...

  • Technical Service Coordinator

    3 giorni fa

    Milan, Italia Siemens Gas and Power GmbH & Co. KG A tempo pieno

    Full-timeExperience LevelExperienced ProfessionalA Snapshot of Your DaySiemens Energy is looking for a Technical Customer Service Coordinator for the Electrification Automation Digitalization (EAD) Solutions Business Unit located in Milan. Our customers are Shipbuilder and their service team, Yacht/Vessels Captain and chief engineers, Papermill and other...

  • Customer Service Representative

    2 mesi fa

    Milan, Italia DKV EURO SERVICE GmbH + Co. KG A tempo pieno

    Customer Service Representative (gn) - Milan/ITA- Internship/Stage for 6 monthsYour job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you...

  • Sr Customer Service Representative

    3 settimane fa

    Milan, Italia Globus Medical A tempo pieno

    Sr Customer Service RepresentativeApply locations Italy - Milano - Via Giacomo Italy time type Full time posted on Posted 3 Days Ago job requisition id JR102264At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these...

  • Service Sales Representative

    7 giorni fa

    Milan, Italia Johnson Controls A tempo pieno

    Obiettivo generaleLa figura del BMS Service Sales Representative si occuperà della gestione dei clienti Service in ambito BMS con l’obiettivo di identificare e sfruttare le opportunità di business Service creando valore differenziale per l’aerea Nord Italia, nell'ottica di sviluppo di un business integrato di Sistemi BMS, efficienza energetica,...

  • Service Sales Representative BMS

    5 giorni fa

    Milan, Italia Johnson Controls A tempo pieno

    Obiettivo generaleLa figura del BMS Service Sales Representative si occuperà della gestione dei clienti Service in ambito BMS con l’obiettivo di identificare e sfruttare le opportunità di business Service creando valore differenziale per l’aerea Nord Italia, nell'ottica di sviluppo di un business integrato di Sistemi BMS, efficienza energetica,...

  • Technical Service Engineer

    4 settimane fa

    Milan, Italia Avantor A tempo pieno

    Technical Service Engineer (m/f/d)The Opportunity:Join our team as a Technical Service Engineer! In this dynamic role, you'll be responsible for installing, repairing, calibrating, and validating instruments both in-house and at customer sites. You'll handle customer requests, resolve technical issues, manage general inquiries, and communicate effectively...

  • Technical Manager

    2 mesi fa

    Milan, Italia Green Recruitment Company A tempo pieno

    As a key member of the Global Technical Operations team, you will manage a team of analysts operating solar plants across multiple countries. Your primary responsibilities will include leading the team, strategic planning, risk management, and operational decision-making based on team insights. You'll focus on optimizing performance across client portfolios,...

  • Non Technical Trainer EMEA

    1 settimana fa

    Milan, Italia Tesla A tempo pieno

    What to ExpectThe Non Technical Trainer position requires someone with exceptional ability to deliver learning solutions within their region. The Tesla Technical Trainer will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include...

  • Non Technical Trainer EMEA

    1 settimana fa

    Milan, Italia Tesla, Inc. A tempo pieno

    The Non Technical Trainer position requires someone with exceptional ability to deliver learning solutions within their region. The Tesla Technical Trainer will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner.What You’ll DoFacilitate New Hire and...

  • Customer Service Representative II

    3 settimane fa

    Milan, Italia Thermo Fisher Scientific A tempo pieno

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionCUSTOMER SERVICEWhen you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality, and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more...

  • Service engineer

    3 settimane fa

    Milan, Italia Technical Hunters srl A tempo pieno

    Per azienda leader nel settore delle soluzioni di imballaggio industriale e sistemi di legatura, ricerchiamo un Service Engineer.Principali responsabilitàLuogo di lavoro: MilanoFornire assistenza tecnica in loco, occupandosi di installazioni, diagnostica, manutenzioni straordinarie e programmate.Attività di trasferte presso i clienti circa l'80% in Italia...

  • Technical Analyst

    2 giorni fa

    Milan, Italia NextEnergy Capital Group A tempo pieno

    Working as part of WiseEnergy's Global Technical Operations Team you will be part of an international team with members in the UK, US, Spain, Portugal, Italy, Chile, Poland and India. The core of this role is daily supervision and analysis of the performance of the solar plants, daily monitoring, incident tracking and resolution, performance analysis and...

  • Customer Success Representative

    1 mese fa

    Milan, Italia Ingram Micro, Inc. A tempo pieno

    Customer Success Representative High-Tech SolutionsAbout UsIngram Micro is a leader in global tech, connecting innovative IT solutions with businesses all over the world. With our AI-powered platform, Ingram Micro Xvantage, we make it easy for customers to get exactly what they need, from hardware and cloud subscriptions to personalized recommendations and...

  • MIDDLE EAST TECHNICAL SUPPORT

    3 giorni fa

    Milan, Italia RCS S.p.A. A tempo pieno

    Direct message the job poster from RCS S.p.A.Today we are looking for:MIDDLE EAST TECHNICAL SUPPORTResponsibilities:Playing as the primary customer interface for all technical matters, the person provides Technical Support for RCS products with a focus on quality and customer satisfaction.The position involves the following activities:Monitor all events that...

  • Application Technical Leader

    2 mesi fa

    Milan, Italia DXC Technology Inc. A tempo pieno

    Application Technical LeaderDXC Technology Italia is looking for a Technical Leader to join our Application Service DXC Team.Responsibilities:Designs, develops, executes business and technical software solutions to implement portions of new or enhanced (upgrades or conversions).Understands and uses appropriate solutions/tools to analyze, identify, and...

  • Technical Analyst

    2 giorni fa

    Milan, Italia WiseEnergy group A tempo pieno

    Working as part of WiseEnergy's Global Technical Operations Team you will be part of an international team with members in UK, US, Spain, Portugal, Italy, Chile, Poland and India. The core of this role is daily supervision and analysis of the performance of the solar plants, daily monitoring, incident tracking and resolution, performance analysis and issue...

  • Medical Sales Representative

    1 giorno fa

    Milan, Italia Galderma A tempo pieno

    Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...