Technical Service Engineer

2 giorni fa

Milan, Italia Avantor A tempo pieno
Technical Service Engineer (m/f/d)

The Opportunity:

Join our team as a Technical Service Engineer In this dynamic role, you'll be responsible for installing, repairing, calibrating, and validating instruments both in-house and at customer sites. You'll handle customer requests, resolve technical issues, manage general inquiries, and communicate effectively with internal teams, suppliers, customers, and sales representatives. As a key liaison, you'll drive sales growth and ensure customer satisfaction in every transaction, while also assisting the sales team in identifying 'solution selling' opportunities. The geographical area of competence is Central and Northern Italy.

What we are looking for:

  • Education: High Technical / Professional School Qualification plus significant experience in a fast-paced, customer-focused environment where there is a solution-based selling approach.
  • IT Skills: Demonstrates ability to effectively utilize technology platforms including CRM Tools.
  • Languages: Native Italian. Fluency in English highly desirable.
  • Soft Skills: Outstanding interpersonal skills with the ability to comfortably interact with various client (local & Export)/supplier types (e.g. technical, end user, and economic buyers).
  • Other experience: Deep technical & electronic knowledge. Experience working with the following: Autoclaves, Scales, Centrifuges, Colony counters, Microscopes, Blenders, Media preparators, Water purifiers.

How you will thrive and make an impact:

  • Provide higher technical support.
  • Increase competitive advantage and drive customer satisfaction by building trust and developing relationships.
  • Help to meet customer needs and provide qualified technical service, solutions, installation qualification, operation qualification, performance qualification.
  • Develop proactive solutions to create opportunities for selling Avantor's portfolio of products and services.
  • Follow up with internal teams, suppliers, and customers on any outstanding issues.
  • Proactively interact with field sales and sales representatives (CSR). Provide high-level quality service to enable sales growth.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.

Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

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