Global Service Engineering Engineer

6 giorni fa

Medolla, Italia BAXTER A tempo pieno

Summary

As a Global Service Engineer for Acute Platform, you’ll provide technical support and technical training on Dialysis devices, to Service and Sales Organizations by plans and priorities established by the Global Service Engineering Manager in charge of the product line.

You’ll support Regional Master Trainers, Product Specialists, etc., worldwide, and act as a channel between the Regional Service/Sales Organizations and Baxter System Support Management/R&D for Baxter Monitors, ensuring a good flow of communication around the products through written and regular verbal communication.

This is a global Global Function, so:

  • you will be supporting Service representative within products development / change teams, ensuring the alignment of product features and characteristics to service needs.
  • you will perform and/or coordinate the development of Technical training material to support servicing Baxter products (under the supervision of Global Service Engineering Manager)

This position can expect a certain amount (~10-15%) of international travelling to support the field, including hands-on training and problem-solving on site.

This is a role with an excellent growth perspective within the organization, that gives strong help to the mission of Baxter

What you'll be doing

  • Acts as internal support function for R&D, Quality (technical complaint investigations, and root cause analysis), forwarding relevant Service issues (Help Desk);
  • Drives to periodical conference calls and/or meetings with the Regional Service, Sales & Marketing Organizations, for product feedback and recurrent topics and gives inputs for changes, new requests, etc…;
  • Provides technical support troubleshooting directly on the field when more knowledge is needed;
  • Keeps the technical training material for the relevant products updated and provides trainings and updates to Local / Regional Master trainers about new or modified products.
  • Provides feedback about how the products are used and maintained in “real life” in the Clinics;
  • Manages Technical Service Bulletins to provide communication and support the planning and deployment of modification to the field;
  • Cooperates in writing manuals, defining installation and maintenance procedures, and providing info on spare parts;
  • Manage all the other service-relevant documentation, such as Service Instruction (SI), checklists, Troubleshooting guidelines and other technical documentation support.
  • Support new product development project and product care activities upon request, as the voice of the service.

What you'll bring

  • Degree in engineering (mechanical, electrical, software, systems, or manufacturing/process engineering)
  • Knowledge of medical technology, regulatory requirements, products and components is preferred
  • Teamworking attitude
  • Experience in the use of Lean Six Sigma tools is a plus
  • Problem Solving attitude and Root Cause Analysis skills
  • Good communication and presentation skills
  • Proficient knowledge of English
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