Global Service Engineering Specialist

3 giorni fa


Medolla, Emilia-Romagna, Italia Baxter International A tempo pieno

Baxter International is a leading medical technology company that has been on a journey to revolutionize kidney care and other vital organ support. As part of this mission, we are seeking a highly skilled Global Service Engineer to join our team.

Company Overview

Vantive, a new company built on our legacy, will provide best-in-class care to people worldwide. With a nearly 70-year legacy in acute therapies and home and in-center dialysis, Vantive will build on our leadership in the kidney care space. Our goal is to improve patients' lives globally through innovation and collaboration.

About the Role

We are looking for a talented individual to fill the role of Global Service Engineer for Acute Platform. In this position, you will provide technical support and training on Dialysis devices to Service and Sales Organizations. Your expertise will ensure seamless communication between Regional Service/Sales Organizations and Baxter System Support Management/R&D for Baxter Monitors.

This is a global function, requiring travel (approximately 10-15%) to support field operations, including hands-on training and problem-solving. The ideal candidate will have excellent growth prospects within the organization and contribute significantly to our mission.

Job Responsibilities
  • Act as internal support for R&D, Quality (technical complaint investigations, root cause analysis), forwarding relevant Service issues;
  • Drive conference calls/meetings with Regional Service, Sales & Marketing Organizations for product feedback/recurrent topics;
  • Provide technical support/troubleshooting directly on the field when necessary;
  • Keep technical training material up-to-date and provide trainings/updates to Local/Regional Master trainers about new/modified products;

As a key member of our team, you will be responsible for managing Technical Service Bulletins, providing communication and support for modification deployment, and cooperating in writing manuals/installation/maintenance procedures.

Requirements
  • Degree in engineering (mechanical, electrical, software, systems, or manufacturing/process engineering);
  • Knowledge of medical technology, regulatory requirements, products/components preferred;
  • Teamworking attitude;
  • Experience with Lean Six Sigma tools (a plus);
  • Problem Solving attitude and Root Cause Analysis skills;
  • Good communication/presentation skills;
  • Proficient knowledge of English;
Benefits

Baxter offers a competitive salary range $120,000 - $160,000 depending on location and experience, plus additional benefits, including health insurance, retirement plans, and paid time off.



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