Resort General Manager

2 mesi fa

Cagliari, Italia Antal International Network A tempo pieno

For a luxury resort in Sardinia, part of an Italian Hospitality Group, we are looking for a

RESORT GENERAL MANAGER

About the Role:

For a recently renovated chain resort in Sardinia to be upgraded to 5 Star classification, we are looking for a Resort General Manager who will oversee the daily operations of the property, ensuring both the highest standards of service to deliver at and above client expectations. Reporting directly to the Head of Operations and collaborating with Head Office departments (Operations, Sales, Marketing, Asset management, Revenue, Administration), the Resort General Manager, by leading a motivated team, is responsible for (i) guest experience, (ii) F&B revenue maximisation, (iii) maintaining operational consistency (iv) delivering budget agreed upon.

He will actively participate in sales activities in coordination with the head office sales team by attending clients’ meetings and presentations.

Main Duties & Responsibilities:

  1. Operations & Functional Know-How: Oversee all hotel functions including operations, finance, sales, revenue management, and e-commerce. Proven experience in an upscale or luxury branded environment is essential.
  2. Leadership & People Management: Lead by example, fostering a collaborative and motivational atmosphere. Mentor and guide department heads, ensuring alignment with strategic objectives and promoting a culture of continuous improvement and collaboration.
  3. Guest Satisfaction & Quality Assurance: Create and maintain a coordinated operating environment that guarantees consistent guest satisfaction. Regularly monitor and analyze guest feedback to ensure high service quality and timely act to overcome deficiencies.
  4. Financial Reporting: Responsible for ongoing financial analysis and periodic performance reporting to head office relevant departments.
  5. Planning & Decision Making: Actively participate and contribute in decision-making processes, ensuring well-considered, analytical, and strategic choices are made.
  6. Staff Hiring & Development: Direct the recruitment, training, and development of the hotel team. Ensure that all staff are motivated and meet performance expectations, aligning with the company’s policies and local labor regulations.
  7. Property Management & Inspections: Conduct daily inspections of the property, including all guest areas, ensuring that all operations are in compliance with standards. Implement preventive maintenance programs to protect physical assets.
  8. Communication & Collaboration: Ensure open and effective communication across all departments, encouraging teamwork and collaboration. Act as a liaison between the hotel and external stakeholders, including the local community and authorities.
  9. Ethical Standards & Compliance: Uphold the highest standards of ethical behaviour and discretion. Ensure the resort operates in compliance with all relevant legal and regulatory requirements.
  10. Guest Interaction & Complaint Management: Actively engage with guests at all times and during check-in/check-out and mealtimes. Handle guest complaints with urgency and professionalism, ensuring swift resolution to maintain satisfaction.

Additional Responsibilities:

  1. Presence at F&B Outlets and Reception: Be present at the restaurant during breakfast, lunch, and dinner to welcome guests, ensuring a warm and personalized experience. Similarly, maintain regular visibility at the reception, particularly during peak check-in and check-out periods.
  2. Reporting: Submit periodic performance reports to headquarters, providing insights into guest satisfaction, F&B revenue target, and other key aspects affecting the projected Resort performance with a particular focus on client satisfaction.
  3. Yield Management: Contribute to strategic and tactical decision by the head of Revenue department to maximise yield.
  4. Operations Meetings: Participate in weekly operations meetings with the company’s Operations Management to review business performance, forecast upcoming events, and ensure alignment with company goals.
  5. Internal Financial Controls: Adhere to resort policies related to financial controls, including safeguarding of cash and revenue.

Key Skills and Qualifications:

  1. An exceptional leader with outstanding networking skills. A true host and gentleman.
  2. Strong experience in 4 star upper upscale or 5 star hospitality, with a deep understanding of guest relations and service excellence.
  3. A strong leader and hands-on operator with excellent people management skills, driving employee engagement and delivering the highest level of customer service.
  4. Strong resort operational experience.
  5. A positive and motivated hands-on approach.
  6. Fluent in Italian and English. German, Russian, French additional positive elements.
  7. Previous experience in resorts associated with international brands.

Location: Sardinia

#J-18808-Ljbffr

  • Resort General Manager

    1 mese fa

    Cagliari, Italia Antal International Network A tempo pieno

    For a luxury resort in Sardinia, part of an Italian Hospitality Group, we are looking for a RESORT GENERAL MANAGER About the Role: For a recently renovated chain resort in Sardinia to be upgraded to 5 Star classification, we are looking for a Resort General Manager who will oversee the daily operations of the property, ensuring both the highest...

  • Resort General Manager

    1 mese fa

    Cagliari, Italia Antal International Network A tempo pieno

    For a luxury resort in Sardinia, part of an Italian Hospitality Group, we are looking for aRESORT GENERAL MANAGERAbout the Role:For a recently renovated chain resort in Sardinia to be upgraded to 5 Star classification, we are looking for a Resort General Manager who will oversee the daily operations of the property, ensuring both the highest standards of...

  • Resort General Manager

    2 settimane fa

    Cagliari, Italia Antal International Network A tempo pieno

    For a luxury resort in Sardinia, part of an Italian Hospitality Group, we are looking for a RESORT GENERAL MANAGER About the Role: For a recently renovated chain resort in Sardinia to be upgraded to 5 Star classification, we are looking for a Resort General Manager who will oversee the daily operations of the property, ensuring both the highest standards...

  • Resort General Manager

    3 mesi fa

    Cagliari, Italia Antal International Network A tempo pieno

    For a luxury resort in Sardinia, part of an Italian Hospitality Group, we are looking for a RESORT GENERAL MANAGER About the Role: For a recently renovated chain resort in Sardinia to be upgraded to 5 Star classification, we are looking for a Resort General Manager who will oversee the daily operations of the property, ensuring both the highest standards of...

  • Resort General Manager

    3 mesi fa

    Cagliari, Italia Antal International Network A tempo pieno

    For a luxury resort in Sardinia, part of an Italian Hospitality Group, we are looking for a RESORT GENERAL MANAGER About the Role: For a recently renovated chain resort in Sardinia to be upgraded to 5 Star classification, we are looking for a Resort General Manager who will oversee the daily operations of the property, ensuring both the highest standards of...

  • Resort General Manager

    2 settimane fa

    Cagliari, Italia Antal International Network A tempo pieno

    For a luxury resort in Sardinia, part of an Italian Hospitality Group, we are looking for a RESORT GENERAL MANAGER About the Role: For a recently renovated chain resort in Sardinia to be upgraded to 5 Star classification, we are looking for a Resort General Manager who will oversee the daily operations of the property, ensuring both the highest standards of...

  • Resort General Manager

    2 mesi fa

    Cagliari, Italia Antal International Network A tempo pieno

    For a luxury resort in Sardinia, part of an Italian Hospitality Group, we are looking for a RESORT GENERAL MANAGER About the Role: For a recently renovated chain resort in Sardinia to be upgraded to 5 Star classification, we are looking for a Resort General Manager who will oversee the daily operations of the property, ensuring both the highest standards of...

  • Resort General Manager

    2 settimane fa

    Cagliari, Italia Antal International Network A tempo pieno

    For a luxury resort in Sardinia, part of an Italian Hospitality Group, we are looking for a RESORT GENERAL MANAGER About the Role: For a recently renovated chain resort in Sardinia to be upgraded to 5 Star classification, we are looking for a Resort General Manager who will oversee the daily operations of the property, ensuring both the highest standards of...

  • Maintenance Technician

    6 mesi fa

    Cagliari, Italia Bluserena A tempo pieno

    BLUSERENA HOTELS & RESORTS – CHI SIAMO La nostra storia è iniziata con un hotel sul mare. Oggi accogliamo i nostri ospiti in 13 hotel e resort, a 4 e a 5 stelle, in moderni centri congressi e nella prestigiosa Ethra Thalasso SPA. Gli hotel sono in Sardegna, Puglia, Sicilia, Calabria e Abruzzo, affacciati su spiagge meravigliose, e in Piemonte, nel...

  • Hotel Manager

    1 mese fa

    Cagliari, Italia Bluserena Hotels & Resorts A tempo pieno

    Località: Agrigento, Brindisi, Cagliari, Cosenza, Crotone, Pescara, Sassari, TarantoRicerchiamo:– Hotel ManagerOverview della posizione:Per far fronte allo sviluppo e alle nuove esigenze ricerchiamo Hotel Manager, disponibili ad unirsi a noi per la prossima stagione estiva nella nostra struttura con spirito di squadra, passione, entusiasmo e orientamento...

  • General Manager

    4 settimane fa

    Cagliari, Italia Buscojobs A tempo pieno

    Sii tra i primi a mandare la candidatura.Descrizione del lavoro Horecase è un esperto nella ricerca e selezione di personale qualificato per il settore HORECA.Per una realtà consolidata nel settore delle caffetterie con sede a Genova, siamo alla ricerca di un General Manager.Responsabilità Supervisione e gestione complessiva delle operazioni finanziarie...

  • General Manager

    4 settimane fa

    Cagliari, Italia Buscojobs A tempo pieno

    Sii tra i primi a mandare la candidatura.Descrizione del lavoro Horecase è un esperto nella ricerca e selezione di personale qualificato per il settore HORECA.Per una realtà consolidata nel settore delle caffetterie con sede a Genova, siamo alla ricerca di un General Manager.Responsabilità Supervisione e gestione complessiva delle operazioni finanziarie...

  • Personal Assistant To General Manager

    3 settimane fa

    Cagliari, Italia Buscojobs A tempo pieno

    At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino.Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.Become part of a...

  • Special Event Manager

    4 settimane fa

    Cagliari, Italia Buscojobs A tempo pieno

    R Collection Hotels è una realtà dinamica dell'hotellerie italiana che conta ad oggi 11 Boutique Hotels 4*, 5* e 5* L sul Lago di Como, in Valle D'Aosta, a Milano e Rapallo.SPECIAL EVENT MANAGER: Il Grand Hotel Bristol Spa Resort 5*, struttura iconica che affaccia sul golfo di Portofino, parte di Small Luxury Hotels of the World, seleziona una risorsa da...

  • 24H Rimaste: Front Office Manager Per Resorts Club Esse Sardegna

    4 mesi fa

    Cagliari, Italia Club Esse A tempo pieno

    Club Esse Hotels & Resorts con il contributo de "Il Tuo Lavoro" si adopera per inserire nelle proprie strutture personale motivato ed appassionato. Si impegna a mantenere alto il benessere dei collaboratori organizzando costantemente attività di formazione e team building.Per Resorts in Sardegna ricerca, per l'estate 2024, Front Office Manager che dovrà...

  • Special Event Manager

    4 settimane fa

    Cagliari, Italia Buscojobs A tempo pieno

    R Collection Hotels è una realtà dinamica dell'hotellerie italiana che conta ad oggi 11 Boutique Hotels 4*, 5* e 5* L sul Lago di Como, in Valle D'Aosta, a Milano e Rapallo.SPECIAL EVENT MANAGER:Il Grand Hotel Bristol Spa Resort 5*, struttura iconica che affaccia sul golfo di Portofino, parte di Small Luxury Hotels of the World, seleziona una risorsa da...

  • Special Event Manager

    3 settimane fa

    Cagliari, Italia Buscojobs A tempo pieno

    R Collection Hotels è una realtà dinamica dell'hotellerie italiana che conta ad oggi 11 Boutique Hotels 4*, 5* e 5* L sul Lago di Como, in Valle D'Aosta, a Milano e Rapallo. SPECIAL EVENT MANAGER: Il Grand Hotel Bristol Spa Resort 5*, struttura iconica che affaccia sul golfo di Portofino, parte di Small Luxury Hotels of the World, seleziona una...

  • Front Office Manager

    3 settimane fa

    Cagliari, Italia Michael Page A tempo pieno

    Michael Page, leader europeo e mondiale nella ricerca e selezione di personale specializzato, vanta un know-how d'eccellenza nell'ambito del "top e middle management".Il RuoloIl Front Office Manager è il responsabile della gestione del front office dell'hotel, assicurando un servizio clienti di alto livello e una gestione efficace delle relazioni coi...

  • Housekeeping Manager

    1 mese fa

    Cagliari, Italia Page Personnel A tempo pieno

    Principali responsabilità: Organizzare le operazioni giornaliere di pulizia delle camere e delle aree comuni, ottimizzando i processi e assicurandosi che siano completati in modo efficiente e puntuale.Effettuare ispezioni regolari delle camere e degli spazi pubblici per garantire il rispetto degli standard di pulizia e igiene, intervenendo tempestivamente...

  • Manager De Restaurant

    4 settimane fa

    Cagliari, Italia Buscojobs A tempo pieno

    Sii tra i primi a mandare la candidatura.Descrizione del lavoro Al Relais & Châteaux Monaci delle Terre Nere condividiamo Benessere e Passione in armonia con la Natura, con i nostri ospiti e i nostri collaboratori. Una dimora di eccellenza, in un piccolo angolo di Paradiso, immerso nella quiete, alle pendici del Maestoso Vulcano Etna con viste irripetibili...