Customer Care Representative

We’ve signed up to an ambitious journey. Join usAs Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.For this role we are looking for a candidate who speaks Slovenian on native level, to join our Customer Care team in Rome, Italy.The RoleWe are looking for a Customer Care Representative who always puts the customer first and has a feeling for providing a professional Customer Experience. You will be part of a team of friendly colleagues in an international environment where your responsibility lies in providing Slovenian customers with excellent support through high availability and flexibility. One of the key missions for a Customer Care Representative is to support the gathering of constructive insight about what our customers want and together with other functions within Arrive, propose product and process improvement to reduce the need for customers to contact us.You will initially contribute & make an impact through:- Answering incoming requests via phone and emails or any other channel used, from our Slovenian customer base (private and corporate) as well as from foreign customers (in English) who use the service in Slovenia.- Executing the strategies for the best customer experience and the of incoming requests, decided by the Customer Care Management Team- Supporting customer insights collection by logging contacts according to the company policy in order to identify solutions to improve our customers' experience journey. About youYou are an independent, thorough and social team player who likes working in an ever changing and dynamic environment. You are curious and like to challenge yourself, step out of your comfort zone and try out new things to develop and grow. You have the ability to reflect over things you do well and things you could do better. Feedback is something you welcome with humbleness. Is this you? Apply now if you want to join us in spreading Customer Love.RequirementsWe don’t think one size fits all, but a successful candidate might have the following:- Previous work experience within Customer Care and/or direct sales- Written and oral fluency in Slovenian and English B2 (Italian is an advantage)- Understanding the main Customer Care KPIs and willingness to continuous improvement- Customer orientation and ability to adapt/respond to different types of clients- Ability to multi-task, prioritize, and manage time effectively- Feel motivated by working with others towards common goals This role will be based at the Arrive office in Rome, Italy for future relocation in Slovenia. About us Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.