Customer Success Manager

4 settimane fa


Milan, Italia Career Moves Group I B Corp A tempo pieno

Job : Customer Success Manager - Start up SME - Food / Retail Location : Milan, Italy / Remote but must be Milan based - with country wide travel ( Italy )Salary : 50,000 - 60,000 Euros per yearStart : ASAP Sector : Start up / fast growth Fluent English & Italian speaking Role OverviewWe are seeking a Customer Success Manager to lead the launch and rapid growth of operations in Milan Italy for a dynamic start-up. This is a highly entrepreneurial role that combines market entry, relationship building, operational execution, and long-term strategic account management. You will be the first CSM on the ground, shaping processes and driving adoption across retail partners in a fast-paced environment. The ideal candidate may have worked in grocery, retail, SaaS solutions, start up or market launches. This role requires fluent English & Italian speaking.Key ResponsibilitiesAct as the local representative, spending significant time in stores (60–70%).Build trust with operational teams and HQ stakeholders.Capture field insights and create feedback loops with internal teams.Support change management and foster buy-in at all levels.Lead end-to-end rollout across all stores.Drive adoption and ensure consistent usage of solutions.Develop scalable processes and best practices for the market.Strategic Account Management:Own long-term success of key accounts.Drive retention, ROI, and identify upsell opportunities.Act as a trusted advisor to senior stakeholders.Provide structured insights to internal teams and help shape CS strategy.Key Requirements : Based in Milan and willing to travel extensively across Italy.5+ years in Customer Success, Account Management, Consulting, or Retail Operations.Strong relationship-building skills with stakeholders at all levels.Hands-on, entrepreneurial mindset; comfortable launching and iterating processes in a start-up environment.Expertise in change management and operational execution.Fluent in Italian and English.



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