Communication - Technical Support with German

2 settimane fa


Re, Italia SmartRecruitments A tempo pieno
Project:You will be supporting customers of an American multinational technology company that specializes in business communications particularly unified communications (UC) contact centers (CC) and related services.
Responsibilities:
  • Process support requests;
  • Analyze system logs;
  • Remote troubleshooting;
  • Consistently achieve client KPIs;
  • Utilize and actively participate in the improvement in the existing client Knowledge Database;
  • Provide high level of technical guidance and assistance in problem solving.

Requirements:
  • Fluency in German (must be at least C1)
  • Communicative level of English (at least B2)

What We Offer:
  • Base salary of 4000 BGN gross per month
  • Fully paid initial training and onboarding.
  • Work in Sofia Bulgaria
  • 3 months from the office after that hybrid
  • Assistance with accommodation and travel expenses if you need to relocate.
  • Exciting career growth opportunities within the company.
  • Supportive and collaborative team environment.
  • Professional Development and Career Navigation programs to plan your career path.
  • Participate in health and wellbeing initiatives.
  • And much more

Relocation package:
  • Free stay for 2 weeks in a hotel
  • Reimbursement of travel expenses at the amount of up to 490 BGN after 6 months from your start date in the company
  • The candidate can receive an advance in salary of up to 1056 BGN net (to pay for the rent)
  • Relocation specialist available to help with finding accommodation open a bank account etc

german,customer service,customer support,technical support,troubleshooting,english


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