Entry Level Customer Support In Malta For German Speaker

2 giorni fa

Re, Italia Cross Border Talents A tempo pieno
Hybrid for native / fluent German Speakers
Key Responsibilities:
  • Provide highquality customer support in German through email phone and live chat.
  • Respond to customer inquiries about products services and general issues.
  • Troubleshoot technical problems and escalate more complex issues when necessary.
  • Maintain a high level of professionalism and customer satisfaction.
  • Collaborate with internal teams to resolve customer issues efficiently.
  • Keep records of customer interactions and track issues feedback and inquiries.
  • Meet or exceed performance metrics including response times and customer satisfaction levels.
Qualifications:
  • Native or fluent German speaker (C1/C2 level).
  • Proficiency in English (B2 or higher).
  • Excellent communication skills both verbal and written.
  • Previous experience in customer service is a plus but not required (full training will be provided).
  • Ability to multitask and work effectively in a fastpaced environment.
  • Strong problemsolving skills and a customerfirst attitude.
  • Comfortable using technology and learning new software systems.
What We Offer:
  • Hybrid work model: combination of remote work and inoffice presence.
  • Competitive entrylevel salary.
  • Career development opportunities and ongoing training.
  • A supportive multicultural work environment.
  • Health insurance and other benefits.
  • Modern office in a prime location in Malta.

Remote Work :

No

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